Office & Employee Experience Specialist

About Stepful:

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers.

In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. Additionally, we were named the #1 EdTech company in the U.S. by TIME for 2025 and to GSV's 150 Most Transformational Growth Companies in Digital Learning.

We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere.

Our values:

We credit much of our success to our exceptional team. We’re looking for mission-driven individuals who thrive in fast-paced, sometimes ambiguous environments, and embody our four core values:

Care first: We do whatever it takes for our students to succeed.

Learn quickly: We test, learn with data, and iterate.

Build together: We win when we rely on each other.

Own it: We show up, take initiative, and show pride.

The opportunity:

We are seeking a dynamic and proactive Office and Employee Experience Specialist to oversee the daily operations of our New York City office. This role is pivotal in ensuring a productive, engaging, and seamless environment for both employees and visitors. The ideal candidate will be adept at managing office facilities, enhancing employee experiences, supporting onboarding processes, and addressing basic IT and device management needs.

This role reports into the VP, People.

What you'll do:

• Facility Management: Ensure our office is a well-maintained, safe, and productive workspace. Oversee office maintenance, liaise with building management and external vendors, and manage supplies and equipment.

• Employee Onboarding: Partner with People Operations and Talent Acquisition to ensure a seamless onboarding experience for new hires. Prepare workstations, coordinate office tours, and support orientation logistics to set new employees up for success.

• IT Support & Coordination: Support in-office IT needs, including employee device setup and troubleshooting. Partner with our third-party IT provider to manage hardware, software, and network-related requests efficiently.

• Employee Experience & Engagement: Enhance workplace culture by coordinating office events, team-building activities, and engagement initiatives. Be a go-to resource for employees to help improve their day-to-day office experience.

• Office Management & Administrative Support: Maintain an organized, high-functioning office environment by handling administrative tasks such as scheduling, office supply inventory, and vendor coordination.

What you'll bring:

• Experience in office management, employee experience, workplace operations, or a related role.

• Strong interpersonal and communication skills, with a hospitality mindset in delivering outstanding experiences for employees and guests.

• Ability to proactively identify and solve problems in a fast-paced environment.

• Basic technical proficiency, with the ability to troubleshoot common IT issues and coordinate with external IT providers.

• Exceptional organizational and multitasking abilities, with a keen attention to detail.

Bonus points if:

• You have previous experience in EdTech or HealthTech

• You have previous experience in a startup environment

Interview Process:

• Introductory call with Talent Acquisition team member

• Interview with Hiring Manager

• Take-Home Assignment

• Virtual Panel Interview

• On-Site Panel Interview

Benefits and Compensation:

• Meaningful Equity Stake

• Subsidized Medical, Dental, and Vision insurance plan options

• 401(k)

• FSA, HSA and commuter benefits

• Open vacation policy, including:

  • Guidance of 15 days PTO annually

  • Stepful closed the last week of December

  • 15 work-from-anywhere days

  • 10 public holidays observed for 2025

The target base salary range for this opportunity is $70,000 - $100,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Please note we do not have a bonus structure at this time so all cash compensation will come in the form of base salary. The total compensation package will also include our benefits package and an equity (ISOs) package.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.