Technical Advisor FO WMS

Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

As a Technical Advisor FO WMS you will be capable of translating business needs into technical solutions, analyzing and quickly resolving incidents, as well as collaborating with various IT teams to ensure optimal system availability.

• Coordination with IT and business teams: Close collaboration with functional, development,  infrastructure, and support teams.
• Real-time incident management: Ability to react quickly and efficiently to minimize operational impacts.
• Analytical skills and problem identification: Incident investigation, root cause analysis, and proposal of sustainable solutions.
• Technical documentation and procedure writing for IT Ops WMS support and maintenance.

Technical Skills:

• Expertise in WMS (Warehouse Management Systems): In-depth knowledge of configuration, architecture, and functionality of Generix WMS.
• Understanding of IT integrations: Interactions between WMS, ERP, TMS, OMS, EDI, and API.
• Database management and analysis (SQL, PostgreSQL): Query execution, performance optimization, and error troubleshooting.
• IT monitoring and troubleshooting: Use of tools like PRTG to monitor performance and diagnose incidents.
• IT infrastructure knowledge: Servers, networks, VPN, cloud, virtualization, and their impact on application performance.
• Experience in support and incident management (ITIL): Diagnosis, escalation, and follow-up of technical issues.

Language Skills:

• Professional French, required for communication with internal teams, internal/external clients, and international teams.
• Professional English, required for communication with internal teams, internal/external clients, and international teams.

Required Experience:

• At least 3 years of experience;
• Experience in Critical Incident Management and Technical Coordination across multiple teams.

- Attractive compensation package;

- Hybrid Working Policy;

- Excellent work conditions and environment (Lionesa Business HUB).

For more information, please check our website: www.generixgroup.com/pt