The Role
Serve as the primary technical liaison for clients on airframe and engine maintenance events (routine, scheduled, unscheduled, AOG). Coordinate repair facilities, manage service calls, perform event triage, on-site representation, invoice review, asset inspections, and maintain client and provider relationships to balance airworthiness, cost, schedule, and operational impact.
Summary Generated by Built In
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary
The Technical Advisor serves as the primary point of contact between the Client and the maintenance organization for both airframe and engine matters, acting as a trusted technical representative throughout the lifecycle of aircraft maintenance events. This role manages and coordinates client needs across routine maintenance, minor unscheduled findings, major scheduled inspections, and Aircraft on Ground (AOG) situations — for airframes, engines, and related systems — utilizing Product Line Specialists (PLS) as needed to support events requiring specialized assistance.
As the customer's key technical liaison, the Technical Advisor acts as an advocate for the Client and provides expert guidance to support informed decision-making, balancing airworthiness, operational impact, cost control, and schedule adherence.
Duties and Responsibilities:
- Collaborate with customers to evaluate and recommend the most appropriate inspection and maintenance alternatives for airframe and engine events.
- Set up and support customers in coordinating all aspects of maintenance events — including preliminary scheduled inspections, minor unscheduled findings, and major unscheduled or major scheduled events — with assigned repair facilities and service providers.
- Provide on-site customer representation, particularly during major scheduled inspections.
- Support customers during Aircraft on Ground (AOG) events, ensuring timely communication and resolution.
- Create and manage Service Calls to track technical data, event progress, and support financial forecasting.
- Develop and maintain strong client relationships through regular and proactive communication.
- Build and sustain working relationships with regional service facilities, mobile repair teams, and other service providers.
- Research aircraft logbooks and/or perform visual inspections for new enrollments or existing contract reviews.
- Review and process invoices in AMS, meeting turn-time goals established by Technical Services Management and company policy.
- Perform event triage by assessing maintenance findings and ensuring each situation is handled appropriately and efficiently, serving as primary liaison between maintenance facilities, parts sourcing vendors, and the customer — handling the event directly or turning it over to a Product Line Specialist as needed.
- Conduct asset inspections when enrolling new aircraft into service programs.
- Maintain a thorough working knowledge of applicable contracts, policies, and procedures.
- Perform additional duties as assigned by Technical Services Management.
Desired Credentials:
- Unrestricted work and residency authorization in the United States required.
- Airframe and Powerplant (A&P) ratings, or equivalent, required.
- Bachelor's degree (or equivalent) in an Aviation field preferred.
- 10 years' experience with corporate turbine-powered business aircraft (not commercial) preferred, with particular expertise working with Gulfstream and Bombardier airframes and their associated engine platforms.
- Excellent Microsoft Excel, Word, and PowerPoint skills.
- Strong interpersonal skills.
- Ability to read and write articulately and analytically.
- Clear understanding of relevant technical skills.
- Ability to multi-task and work well under pressure.
- Well organized.
- Have or be able to obtain a passport and perform international travel.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $90,000 to $105,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Skills Required
- Unrestricted work and residency authorization in the United States
- Airframe and Powerplant (A&P) ratings or equivalent
- Bachelor's degree in an Aviation field (or equivalent)
- 10 years' experience with corporate turbine-powered business aircraft
- Expertise with Gulfstream and Bombardier airframes and associated engine platforms
- Excellent Microsoft Excel, Word, and PowerPoint skills
- Experience reviewing and processing invoices in AMS or similar systems
- Ability to obtain a passport and perform international travel
- Strong interpersonal and written communication skills (articulate and analytical)
- Ability to multi-task, work well under pressure, and stay well organized
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
