Technical Adviser

Job Description:

The Technical Adviser will be based in NSW and primary goal is to coordinate between the Project Manager and the Customer and assist with the successful construction of Nextpower products. The TA will facilitate a positive experience with Nextpower by providing excellent customer service. The TA ensures that Nextpower’s products and field services out-perform customer expectations and are of the highest quality possible. The TA develops customer loyalty by optimizing the product to the Customer’s needs and providing great onsite technical support services for the Nextpower product. Watch “Culture is our Passion” to learn more about us.

We are looking for someone who demonstrates:

• Passionate drive to innovate and create
• Integrity to the core
• Enthusiastic customer focus
• Consistent interactive teamwork
• Desire for continuous improvement and top performance.

Here is a glimpse of what you will do:

• Responsible for your own safety, and care and shared responsibility for the safety of all co-workers on site. A good understanding of WHS principles and construction site safety is required
  Adherence to all WHS safety regulations and Nextpower and Customer WHS Policy & Process.
• Ensures no Nextpower employee or subcontractor operations proceed without proper safety compliance.
• Provides technical support for Nextpower customers across Australia, ensuring a best in class customer experience and providing product and systems expertise to the Customer.
• Translate and interpret construction plans, manuals, part number reference lists, technical bulletins, product change notifications and other documents to support construction and installation of Nextpower products.
• Responsible party for participating in, documenting and reporting safety meetings, together with the PM.
• Establish and maintain effective communication channels with PM, and Customer PM, Construction Manager, Site Supervisor, Quality team and other customer staff.
• Work with Project Manager to develop accurate construction schedule forecasts and to create daily reports to track construction progress, material deliveries, installation issues, tool issues and others site activity.
• Conduct systematic QA inspections of piling and tracker construction in accordance with QA process, tracking, reporting and closing out all deviations via Construction Deviation Report process.
• Liaise between Customer, PM and Quality teams to report and resolve any Nextpower product quality issues via NCR and RMA processes.
• Work with the Customer to assess readiness for commissioning via Pre-Commissioning processes, and coordinate Commissioning process with the PM and Commissioning Manager
  Provide guidance and technical support to the Nextpower personnel, temporary labor and subcontractors on issues concerning mechanical, electrical and construction issues.
• Provide guidance and advice to Customers on tool operations, maintenance and servicing, and coordinate tool service and training between Customer and our suppliers.

Here is some of what you will need (required):

•  A good working understanding of Australian WHS regulations, especially regarding the construction industry
• Construction industry induction (white card)
• Basic First Aid + CPR training (will be provided if not held already – mandatory)
• The physical health, fitness and ability to carry out the responsibilities described above
• Willingness to undergo health and drug/alcohol screening as required for Project site access
• Good understanding of mechanical and electrical systems in a heavy construction context
• Proficient with general construction tools and techniques (laser levels, hand tools, air and pneumatic tools, torquing, quality assurance etc)
• Detail oriented, with good basic mathematical ability and problem-solving skills
• Self-starter, with ability to work independently, along with strong desire and ability to promote teamwork and achieving team goals
• Excellent customer service skills and ability to build strong customer relationships.

Here are a few of our preferred experiences

• Positive, friendly, enthusiastic attitude – TAs are the face of Nextpower to our customers in the field and must represent us well
• Experience in and talent for dealing with customer support issues
• Understanding of project management techniques and experience in delivering construction-related projects
• Excellent verbal and written communication skills, proficiency in MS Office (Word, Outlook, Excel) and willingness to develop proficiency in Nextpower systems
• Extensive travel required – this role is up to 100% field based, with the requirement that TAs travel to sometimes remote sites and live away from home for extended periods.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.