The Role
The Technical Support Coordinator manages the lifecycle of technology deployments by creating project plans, coordinating tasks, maintaining documentation, overseeing quality assurance, and analyzing support tickets to improve processes.
Summary Generated by Built In
L2T, a premier digital marketing company, brings 20 years of experience and a robust suite of marketing solutions to the automotive industry. Partnering with thousands of dealers across the country, we help dealers build awareness, engage customers, and generate qualified leads. We provide our clients with the best service possible by offering innovative technology and strong expertise in Google, Facebook, and Amazon advertising. For more information https://l2tmedia.com/
L2T has been ranked by Inc. 5000 list (7 years) and Crain’s Fast 50 (5 years). We offer an environment of growth from within, constant collaboration, and ongoing training to take you to the next level. Our office is conveniently located within a few minutes of the CTA and Metra. Our hybrid work model allows employees to have a great work-life balance.
We are currently looking to fill a Technical Support Coordinator position at L2T!
Job Summary
As Technical Support Coordinator you will support the end-to-end lifecycle of technology deployments, from initial planning through testing and launch. You’ll collaborate with stakeholders to create project plans, schedule meetings, organize development backlogs, and ensure tasks are clearly defined and prioritized. Your role includes maintaining detailed documentation in Confluence, creating and updating SOPs, and providing custom reporting requests, inclusive of support KPIs You’ll also oversee quality assurance efforts, user acceptance testing, analyze support tickets for recurring issues, and help translate business needs into actionable development tasks, ensuring smooth and effective technical operations.
Responsibilities
Education Requirement
Required Skills
Preferred Skills
Benefits: L2T offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short and long-term disability, commuter benefits, Paid Maternity Leave, Employee Assistance Program (EAP), 401(K) retirement plan with a company match, 15 PTO (1st Year), 12 Paid Holidays, and Summer Fridays.
The total compensation range for this full-time position is $50,000.00 to $53,000.00 and based on experience and location of where the job is performed.
L2T strives to maintain a diverse, equitable, and inclusive workforce, ensuring that equal opportunities are extended to all qualified applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information.
L2T has been ranked by Inc. 5000 list (7 years) and Crain’s Fast 50 (5 years). We offer an environment of growth from within, constant collaboration, and ongoing training to take you to the next level. Our office is conveniently located within a few minutes of the CTA and Metra. Our hybrid work model allows employees to have a great work-life balance.
We are currently looking to fill a Technical Support Coordinator position at L2T!
Job Summary
As Technical Support Coordinator you will support the end-to-end lifecycle of technology deployments, from initial planning through testing and launch. You’ll collaborate with stakeholders to create project plans, schedule meetings, organize development backlogs, and ensure tasks are clearly defined and prioritized. Your role includes maintaining detailed documentation in Confluence, creating and updating SOPs, and providing custom reporting requests, inclusive of support KPIs You’ll also oversee quality assurance efforts, user acceptance testing, analyze support tickets for recurring issues, and help translate business needs into actionable development tasks, ensuring smooth and effective technical operations.
Responsibilities
- Participate in the full development lifecycle from conception through testing and launch for multiple technology deployments.
- Create project plans for technical projects to support operational efficiencies and product development.
- Coordinate and schedule meetings with stakeholders to ensure projects remain on schedule.
- Develop and communicate when new tasks are identified, task duration or dependencies change.
- Assist with maintaining and organizing the development backlog, ensuring all stories have acceptance criteria and are prioritized.
- Communicate status of development efforts and tasks with stakeholders.
- Create & maintain Confluence documentation, documenting how business and technical processes work, linking related stories & tickets.
- Create and maintain SOPs relevant to story development and technical/support processes.
- Support Manager with technical training across the organization.
- Establish version control for SOPs across the organization in Confluence.
- Oversee Quality Assurance process to ensure all technical and functional requirements are tested post-deployment.
- Analyze support tickets for common themes to identify and document process and technical gaps to be addressed via process changes or development work.
- Pull monthly reports inclusive of support KPIs, product KPIs, and other custom reporting requests.
Education Requirement
- Bachelor's degree required, with emphasis in HR, Business Administration, Organizational Behavior or related areas preferred.
Required Skills
- Must be able to maintain hybrid work schedule (2x in-office per week) and commute to Evanston, IL. We are not accepting remote candidates at this time.
- Digital Media/Advertising industry experience.
- 0 to 2 years relevant work experience.
- Ability to work effectively with cross-functional, interdepartmental teams.
- Ability to develop detailed project plans, assign actions, manage deadlines, and provide regular updates to leadership.
- High energy, self-motivated with strong leadership and organizational capabilities.
- Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests.
- Ability to manage time and complete multiple tasks while meeting deadlines.
- Prioritizes and completes tasks with a concern for all the details and deadlines involved; monitors and checks work for accuracy.
Preferred Skills
- Proficient in project management and helpdesk software (Confluence, JIRA or relevant programs) preferred.
Benefits: L2T offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short and long-term disability, commuter benefits, Paid Maternity Leave, Employee Assistance Program (EAP), 401(K) retirement plan with a company match, 15 PTO (1st Year), 12 Paid Holidays, and Summer Fridays.
The total compensation range for this full-time position is $50,000.00 to $53,000.00 and based on experience and location of where the job is performed.
L2T strives to maintain a diverse, equitable, and inclusive workforce, ensuring that equal opportunities are extended to all qualified applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information.
Top Skills
Confluence
JIRA
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The Company
What We Do
L2TMedia provides paid search, SEO, retargeting campaigns, video advertising, OTT advertising, social media and online reputation management. With this robust suite of digital products, L2TMedia has become one of the premier service providers of digital marketing solutions in the automotive industry. For more information, visit l2tmedia.com or contact [email protected]
