Technical Admin - Hemel Hempstead

We are hiring candidates to join our Technical Admin Team and play a crucial role in managing the end-to-end administrative workload that comes via servicing our clients. The position requires a combination of logistical expertise, administrative skills, and knowledge of planning tool management.

As a 24/7 food & drinks distribution and technology led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment

Opening, logging tickets and closing on Televend as per portal requests

·       Constant monitoring of all client portals to ensure accurate and timely logging of jobs onto Televend.

·       Monitoring progress of tickets through Televend and close jobs in a timely fashion.

Managing tickets across the client portals

·       Update client portals with information from Televend to ensure clear updates are always available to our clients.

·       Collaborate with operations teams to meet service deadlines.

Managing invoicing of chargeable works

·       Ensure all chargeable works (portal and otherwise) completed in the field are invoiced to the client in accordance to Selecta financial processes.

·       Check all credit notes and sign off in line with company processes.

·       Ensure system pricing is accurate and align with various client price files.

·       Effectively manage and process client chargeable filter requests.

Legal compliance certification of the works completed

·       Upload all PPM compliance documents onto client portals when completed and manage process to ensure 100% compliance is achieved.

Managing PO requests through client portals as required

·       When required to do so, manage chargeable client jobs by following their PO process to ensure the correct authorisations are given to allow works to be actioned.

·       Liaise daily with TJAs working with P&O to ensure all completed works are recorded and closed on Televend.

This role will involve some weekend working based on a published schedule.

What You Bring to The Role

·       Proven experience in client portal management, invoicing and effective administration.

·       Experience in the vending, FMCG (Fast Moving Consumer Goods), or similar industries is advantageous.

·       Ability to coordinate and manage schedules.

·       Excellent communication skills including to ability to draft documents show proactiveness in resolving problems

What’s in it for you?

• 25 days of annual leave plus bank holidays
• Life assurance equivalent to 2x your yearly salary
• Five weeks of occupational paid sick leave for added security
• Extended leave policy for greater flexibility
• Free parking at our Head Office and other depot locations
• Unlimited coffee and tea at our offices to keep you refreshed
• Clear career progression paths with development opportunities
• Strong leadership support to help you thrive
• Employee recognition scheme to celebrate your contributions
• Mental health and wellbeing support, including access to mental health first aiders

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.