Job Requisition ID #
Position Overview
We are seeking an expert in InfoWorks ICM to support our customers in adopting and optimizing their software. You will engage with new and existing customers to ensure they are using Autodesk Water solutions, as efficiently and effectively as possible, from both an IT and engineering perspective. You will use your in-depth experience to enable, support and guide our customers throughout their water projects. This is a proactive role where you will reach out to customers to arrange meetings and webinars to discuss their workflows and thereby add value to their work. You will also react to requests for support which go beyond traditional case handling.
We value hybrid working, and if you live near enough to one of our offices you are welcome to work there some or all of the time, but remote working is also supported. You will report to the account services manager, customer success – emerging business.
Responsibilities
- You will develop and deliver expert coaching to Autodesk Water customers to drive customer adoption, which could include:
- Model building and import from other model types.
- Calibration or verification against observed data.
- Model application.
- IT strategy, whether this is use of the Autodesk Cloud, or their own Cloud or in-house system.
- You will deliver proactive support and professional, customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions
- You will establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, webinars, conferences, and customer events.
- You will identify and improve self-served material to drive better adoption of our tools.
- You will demonstrate thought leadership and product expertise internally to help drive the product portfolio and work collaboratively with the customer success team, sales, product, and strategy teams.
- You will provide technical assistance and recommendations for customers based on data analytics.
- You will work closely with existing accounts across the EMEA region.
- You will join the Emerging Business Customer Success (EBCS) organization, a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success, and return on investment for our customers.
- You will be encouraged to develop your knowledge across the Autodesk Water portfolio, particularly in the area of asset management.
Minimum qualifications
- You have expert knowledge in InfoWorks ICM, in a commercial environment with recent industry experience.
- 7+ years of Storm/Sewer/Flood Analysis experience
- Experience with cloud environments
- Additional expertise in InfoDrainage (MicroDrainage) and/or InfoAsset Manager
- Technical consulting experience and or technical project delivery experience with large, demanding customers
- Experience with scripting, particularly Ruby.
- Understanding of ICMLive
- Fluency in English, any additional languages such as Spanish are a plus
- Knowledge of the water industry in the EMEA region
- Bachelor’s degree in Technical, Engineering or Science subject or equivalent experience
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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Autodesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Autodesk and has not been reviewed or approved by Autodesk.
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Leave & Time Off Breadth — Time away is considered expansive, combining discretionary time off for salaried roles, company holidays/Autodays, and a periodic paid sabbatical. These options provide flexibility beyond standard accrual-based PTO.
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Equity Value & Accessibility — Total rewards prominently include RSUs and an employee stock purchase plan with a discount and lookback, alongside annual bonus or commission programs. These elements are available to eligible employees and can materially augment base pay.
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Parental & Family Support — Family-building support includes reimbursement for adoption, surrogacy, IVF/co‑maternity, and fertility benefits, plus dedicated coaching and Cleo resources for parenting and caregiving. These services extend support before, during, and after leave.
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What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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