Technical Account Specialist, Fusion Manage / Data Management

25WD94093

Position Overview

Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for a professional with PLM or Data Management experience, supporting a broad range of technologies in large-scale environments. This person will work closely with medium and large enterprise customers worldwide. 

 

You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.  The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers. 

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions 

• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology 

• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption 

• Conduct discovery meetings to assess customer needs, pain points and desired outcomes

• Deliver digital content via 1: Many webinars for end users to drive successful adoption of Autodesk solutions 

• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges 

• Design, build, and maintain the packaged service catalog to increase customer success and new product adoption 

Minimum Qualifications 

• Advanced knowledge of Autodesk Fusion Manage and Enterprise PLM and Data Management needs and workflows 

• Bachelor's degree or equivalent experience  

• Expert knowledge of Fusion Manage in a production environment, Autodesk Vault knowledge also highly beneficial 

• Additional knowledge of Autodesk Data Management and PLM solutions 

• 5 – 6 years PLM or related field experience

• External public speaking/presentation Skills

• Proven ability to be flexible and learn quickly in a fast-paced environment

• Fluency in English required 

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative 

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

• Additional knowledge of Autodesk Vault beneficial

• Technical consulting experience and/or technical project delivery experience with large, demanding clients 

• Experience with Virtual Reality implementation 

• Team player who enjoys supporting and interacting with other members of a shared responsibility team 

 

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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