Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Job title: Technical Account Representative.
Location: Rijswijk, South Holland, The Netherlands.
Scheme: First 2 months onsite for training in Rijswijk, then hybrid: 3 days WFH / 2 days onsite.
Time: Full‑time (40 hours / week) Mon-Fri 9:00-17:30.
What You'll Be Doing
- Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
- Work closely with the business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
- Occasionally attends trade shows, technical shows and gives technical presentations to customers.
- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or relevant life science fields.
- Extensive hands-on laboratory experience and proficiency in key molecular biology and biochemistry techniques, including (but not limited to) DNA cloning and plasmid preparation, PCR, protein expression (E. coli, HEK, CHO, insect, and cell-free systems), protein purification, Western blot, ELISA, flow cytometry, HPLC, as well as cell culture and animal studies.
- Fluency, both verbal and written, in English. Fluent in French or German is a plus.
- Strong attention to detail.
- Good communication and presentation skills with technical content.
- Customer-focused, proactive and action-oriented.
- Previous industry experience in a similar role will be an advantage.
What We Offer
- A performance‑based target bonus, linked to individual achievements.
- 25 days of annual leave, and paid time off on all Dutch bank holidays.
- Complimentary warm lunch on onsite working days.
- Access to professional well-being support and consultant.
- Commuting allowance, 8% holiday pay, and a pension scheme with a 2% personal contribution.
- Quarterly team‑building activities and international working environment.
- Free parking available on the premises.
Interview Process
- Online introductory call with our recruiter.
- Online interview with hiring manager and a senior peer.
- Final online panel interview with the hiring managers and main stakeholders.
The selection process may include a reference check.
#GS #LI-AH1
Benefits:
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
Skills Required
- Master's degree in Cell Biology, Immunology, Biochemistry, Molecular Biology, or a relevant life science field
- Extensive hands-on laboratory experience
- Proficiency in DNA cloning and plasmid preparation
- Proficiency in PCR
- Experience with protein expression systems, including E. coli, HEK, CHO, insect, and cell-free systems
- Experience with protein purification
- Experience with Western blot, ELISA, flow cytometry, and HPLC
- Experience with cell culture and animal studies
- Fluency in written and spoken English
- Fluency in French or German
- Strong attention to detail
- Strong communication and technical presentation skills
- Customer-focused, proactive, and action-oriented approach
- Previous industry experience in a similar role
GenScript Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GenScript and has not been reviewed or approved by GenScript.
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Healthcare Strength — Feedback suggests medical coverage is solid, with mentions of comprehensive health plans and employer HSA support in some options. Company communications also emphasize robust health benefits alongside wellbeing and training initiatives.
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Leave & Time Off Breadth — Feedback suggests a range of paid time off types, including vacation, sick time, company holidays, and additional leave categories. Some roles reference flexible vacation arrangements that broaden usable time off.
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Retirement Support — Feedback suggests retirement offerings include a 401(k) with company match in certain postings. This provides a longer-term savings component within total rewards.
GenScript Insights
What We Do
Founded in 2002 and listed on the Hong Kong Stock Exchange in 2015, GenScript has an established global presence across Greater China, North America, the EU, and Asia Pacific. Today, over 300,000 customers from over 160 countries and regions worldwide have used GenScript’s premier, convenient, and reliable products and services. GenScript currently has over 5,000 employees globally, 33% holding master’s and/or Ph.D. degrees. In addition, GenScript has a number of leading commercial technologies developed in the fields of synthetic biology, immunotherapy, antibody design, chemical synthesis, and bioinformatics, including more than 100 patents and over 270 patent applications. As of June 2022, GenScript's products and services have been cited by 74,700 scientific papers worldwide. GenScript is committed to striving toward its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.
