The Role
Serve as the primary technical contact for customers, guiding onboarding, integrations and product customization. Collaborate with Sales, Product and Engineering to design API-based solutions, monitor integration progress, resolve technical issues, and expand customer relationships to drive revenue and satisfaction.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales, Account Management, Product and Development teams being highly merchant-focused on the daily basis.
What will I be doing?
- Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
- Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.
- Help maximize the company’s revenue.
- Expand current relationships with customers, focusing on the development of new products and operations.
- Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.
- Work together with Product and Engineering teams to help customize specific products for customers.
- Manage customer expectations and lead them to customer satisfaction.
- Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.
- Monitor the progress of the product integration and ramp up to ensure that they are successful.
What skills do I need?
- Bachelor’s degree in engineering or computer science.
- 4+ Years of experience in similar positions.
- Experience in dealing with customers from a technical approach.
- Experience in working and understanding APIs, with the capability of explaining them to third parties.
- Fluent written and spoken English.
- Knowledge of SQL required.
- Experience in delivering client-focused solutions based on customer needs.
- Passion for customer success and deep interest in understanding client needs.
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Excellent analytical, technical, problem-solving and project management skills.
- Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
- Experience in payments is a plus.
- Ability to write and speak other languages is a plus.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Skills Required
- Bachelor's degree in engineering or computer science.
- 4+ years of experience in similar positions.
- Experience dealing with customers from a technical approach.
- Experience working with and understanding APIs and explaining them to third parties.
- Fluent written and spoken English.
- Knowledge of SQL.
- Experience delivering client-focused solutions based on customer needs.
- Passion for customer success and deep interest in understanding client needs.
- Excellent interpersonal and communication skills to build effective relationships with customers.
- Excellent analytical, technical, problem-solving and project management skills.
- Exceptional organizational skills with the ability to manage multiple activities and projects simultaneously.
- Experience in payments.
- Ability to write and speak other languages.
Am I A Good Fit?
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
