Technical Account Manager

MAIN PURPOSE OF THE POSITION:

How You Will Make an Impact:

PPG Refinish is looking for a high-performing Technical Account Manager

The ideal candidate will have existing experience in the LIC Industry

RESPONSIBILITIES:

Actively contribute to the business to help reach organizational goals

Execute segment strategy in collaboration with segment managers

Focused on share of wallet gain

Relationship and account Manager for existing customers

Provides first line technical support- Top Technical Ambassador of the brand

Support the business for the region against a sales target

Proposes and deploys business solution (workshop audit, ratio analysis and implements tailored training plans

Organizes and plans demonstrations for all Distributors and end-users

Developing and maintaining strong relationships with key clients.

Excellent interpersonal, customer service and communication skills.

Participates where necessary in all business reviews with the NBM and National Sales Manager

High level of understanding of the Refinish LIC Industry

WHAT YOU BRING

Minimum of 5 years’ experience in a technical support and customer service environment

A proven track record of delivering growth results and meeting financial objectives.

Professional and positive approach, self-motivated, team player, dynamic, creative and ability to work on own initiative. Ability to resolve customer conflict

Thorough and follow through approach

Demonstrates strong verbal and written communication skills including the ability to clearly present recommendations and ideas to summarize complex issues.

Strong professionalism and work ethic, exhibiting a clear compliance culture.

Organizational skills and attention to detail.

Ability to travel domestically and internationally as needed.

Good level of Microsoft and general computer use.

Sales negotiation skills and upselling of product lines essential

WHAT WE OFFER: 

The opportunity to be part of a global organization. 

The chance to work on projects that will have a significant impact on our business. A dynamic, fast-paced environment that values innovation and creativity. Continuous learning and development opportunities within a Fortune 500 company. A strong focus on innovation and developing cutting-edge products and technologies. A commitment to sustainability and an inclusive, supportive workplace. 

JOB DIMENSION:

Externally dealing with high level managers at various stakeholders in the LIC market.

Based in Gauteng Province, Johannesburg

Travelling locally and internationally as required

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.