Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia. This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting. You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identifying opportunities to grow and deepen engagement.
Requirements
Essential
- Proven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholders.
- Currently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role).
- Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressed.
- Experience supporting the management of multiple stakeholders and concurrent projects.
- Comfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversations.
- Customer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before responding.
- High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure.
- Strong critical thinking and developed problem-solving abilities.
- Excellent organisational and time-management skills.
- Exceptional interpersonal and professional communication skills.
- Demonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habits.
Benefits
This remote-first position offers a flexible schedule and the opportunity to work at the forefront of cloud communications. You will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovation, providing a platform to manage global stakeholders while maintaining a healthy work-life balance.
Skills Required
- Proven experience in a customer-facing role managing client relationships and delivering technical or professional services
- Currently living in Australia with full legal right to work in Australia (sponsorship not available)
- Hands-on technical experience in at least one: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development
- Experience supporting multiple stakeholders and concurrent projects
- Ability to navigate ambiguity and extract clear signals and action items from unstructured conversations
- Customer-oriented with strong active listening skills
- High degree of self-awareness and emotional intelligence to manage priorities under pressure
- Strong critical thinking and problem-solving abilities
- Excellent organisational and time-management skills
- Exceptional interpersonal and professional communication skills
- Demonstrated ability to thrive in a remote-first work environment with strong self-regulation and proactive communication
What We Do
Natterbox is an AI Powered contact center solution that's embedded and managed inside Salesforce. We help Salesforce-first companies to personalize their conversation journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables you to create and manage your entire business phone system and contact center globally, inside the world’s #1 CRM. With key CTI and contact center features including IVR, ACD, click-to-dial, call recording, call routing, mobile, auto-logging, speech analytics and dialer
