Summary
Technical Account Manager (TAM) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services, and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.Job description
MAIN RESPONSIBILITIES
- Manage a portfolio of selected customer, guide customers through onboarding and provide expert advisory services.
- Present the service to customers and ensure that their expectations align with the service's scope.
- Drive product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.
- Complete initial assesment forms with customers.
- Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents.
- Organize and lead periodical call with customers.
- Proactively inform customers about new releases, EOL updates, and other relevant information.
- Carry out additional tasks according to the instructions provided by the manager in accordance with the activity of the department and the company.
REQUIREMENTS
Education:
• Bachelor or Master Degree (completed IT-related education or equivalent qualification)
Experience:
• 3-4 years of work experience
Knowledge:
• Theoretical and practical knowledge in the IT environment
• Understanding of operating systems (Windows, macOS, Linux), network architecture and application software
• High analytical skills and structured way of working
Language:
• English B2, Italian native
Communication:
• Very good verbal and written communication
Primary location
MilanAdditional locations
Time type
Full timeSkills Required
- Bachelor or Master Degree in an IT-related field or equivalent
- 3-4 years of work experience in a related role
- Knowledge of operating systems (Windows, macOS, Linux) and network architecture
- High analytical skills
- Very good verbal and written communication in English and Italian
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
