Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?:
As a Technical Account Manager (TAM), you will serve as the leader and customer facing liaison to ensure successful implementation of Omnissa’s Product Solutions and Services, to ensure that our customers serve as a positive reference, advance their use cases and utilization of Omnissa software, and continue their standardization on Omnissa technology.
Additionally, you will become the customer’s single point of contact into all of Omnissa, becoming a Trusted Advisor in your account. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.
TAMs interact with multiple levels within a customer account (C-Level, Managerial, and Technical Teams.) The TAM role requires an ability to communicate clearly and concisely at all levels within your account(s). TAMs assist customers with immediate advice, while also helping customers develop their strategy and technology roadmaps, aligning to business outcomes and objectives.
TAMs help customers understand what they may need evolving, upgrading, scaling up, and scaling.
The strategy and technology needs are accompanied by considering the customer’s IT staff is ready to grow. Here's more:
- Provide project leadership for the customer’s major Omnissa initiatives. This would include project management functions and solutions architecting functions
- Manage cross-functional Omnissa project teams, which could consist of Omnissa account teams, professional services consultants and architects, product development and engineering, marketing, and support staff
- Design and develop innovative solutions to customer requirements and business objectives, with assistance from our internal engineering group and consulting architects as required
- Maintain current functional and technical knowledge of the entire Omnissa suite of products
- Manage and drive competing requests across simultaneous client engagements
- Provide clear and constructive product feedback to Omnissa Product Management teams based on customer requirements
- Help to document best practices in developing, deploying, and optimizing Omnissa solutions
- Function as a front-line technical resource for “best practice” and informal customer questions
- Advocate on customer’s behalf to help drive ROI
What will you bring to Omnissa?
- Strong technical background in End User Computing and Cloud Infrastructure (Technical certifications preferred)
- Experience with Omnissa’s Solutions including but not limited to Horizon and Workspace One
- Use professional concepts and company objectives to resolve complex issues in creative and effective ways
- Able to conduct presentations to c-suite level customer stakeholders as well as engaging technical leaders
- Capable of organizing, planning and running workshops and executive level meetings with customer technical, business and managerial staff
- Actively keeps track of business and technological trends seen in market (through journals, tech. communities, etc.)
Additional Requirements (to be modified)
- At least 5+ years’ experience in customer-facing positions in a consultative, advisory, or architectural role
- Experience with SaaS model and methodology
- Strong technical background, with previous experience in End-User Operating Systems
- Strong analytical skills regarding technical and project management issues
- Ability to manage multiple customers across diverse environments
- Strong understanding of strategic sales process
- Strong organizational skills with an ability to manage competing client demands
- Ability to interact and communicate with Customer CxO, Engineering, and Administrator-level personnel
- Excellent communications both verbal, written, interpersonal, and presentation skills
- Ability to travel up to 10 percent of the time, including international at times
- Ability to speak Spanish and English
- Ability to speak Portuguese a plus but not required.
- B.S. or B.A., legacy VCP-DT or OCP will be highly regarded
Skills Required
- At least 5+ years' experience in customer-facing positions in a consultative, advisory, or architectural role
- Strong technical background in End User Computing and Cloud Infrastructure
- Experience with SaaS model and methodology
- Ability to manage multiple customers across diverse environments
- Excellent communications both verbal, written, interpersonal, and presentation skills
Omnissa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.
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Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
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Retirement Support — A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
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Leave & Time Off Breadth — Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.
Omnissa Insights
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
