AI-driven threats and human error are today’s biggest enterprise security risks. Cybercriminals don’t hack systems—they exploit people. Human errors drive 70% of security breaches, making human behavior the primary and growing attack surface. At Fable, we believe that the right tools can convert people from targets to another layer of defense.
Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work.
Backed by Redpoint Ventures and Greylock Partners and founded by early Abnormal Security team members, Fable is solving cybersecurity’s biggest challenge in a multi-billion-dollar market. Our team includes alumni from Meta, Twitter, Flexport, and top-tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. We are experiencing explosive growth, making this a career-defining opportunity to join and shape the future of security.
Role SummaryAs a Technical Account Manager, you will own the post‑sale technical relationship for a portfolio of customers. You’ll lead onboarding and implementation, drive adoption and value realization, surface product feedback, and act as the bridge between our customers and our product/engineering teams. Your goal is to deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion.
Key ResponsibilitiesOnboarding & Implementation
Lead technical kickoff calls and project‑manage the implementation process
Configure integrations, data feeds, and custom workflows to meet customer needs
Develop detailed onboarding plans with timelines, milestones, and success criteria
Customer Enablement & Adoption
Conduct regular health checks and usage reviews
Deliver tailored training sessions
Identify and mitigate adoption blockers; proactively surface risk signals
Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change
Partner with CISOs and security leaders to integrate Fable’s behavioral insights and automation into their larger cybersecurity strategy
Provide best-practice frameworks for maturing human risk management over time
Technical Advocacy & Escalation
Serve as the primary technical contact for your accounts
Triage and prioritize support tickets, collaborating with Engineering
Escalate critical issues and drive resolution through cross‑functional coordination
Value Realization & Expansion
Build business‑case analyses and ROI reports to demonstrate realized value
Quantify the maturity and impact of customers’ human risk programs, translating behavioral improvements into business-level outcomes
Partner with AEs on upsell and renewal conversations
Identify expansion opportunities
Product Feedback & Roadmap
Collect and synthesize customer feedback, feature requests, and competitive insights
Evangelize new product capabilities and beta programs
Liaise with Product and Engineering to influence roadmap priorities
Relationship Management
Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps)
Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics
3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist)
Proven track record driving technical implementations and adoption for mid‑market or enterprise customers
Strong project management skills with attention to detail and accountability
Exceptional written and verbal communication skills; able to present to both technical and executive audiences
Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management
Experience in cybersecurity, risk management, or compliance domains
Familiarity with SIEM, IAM, UEBA, or SSO platforms
Prior background in high‑velocity startup environments
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Competitive base salary + bonus on renewals and expansions
Equity in a venture‑backed, high‑growth company
Comprehensive benefits: health, dental, vision, 401(k) with match
Flexible PTO
Skills Required
- 3-5 years of customer-facing technical roles in a SaaS environment
- Proven track record driving technical implementations and adoption for mid-market or enterprise customers
- Strong project management skills with attention to detail and accountability
- Exceptional written and verbal communication skills; able to present to both technical and executive audiences
- Customer-obsessed mindset with a bias for proactive problem-solving and escalation management
- Experience in cybersecurity, risk management, or compliance domains
What We Do
Fable Security delivers the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work.
