You are a proactive and relationship-driven Account Manager who thrives in a data-driven, technology-focused environment. You build strong client partnerships, understand technical solutions, and identify growth opportunities that create measurable value for customers.
As the primary point of contact for assigned clients, you will manage onboarding and technical setup, monitor account performance, and drive retention and expansion across your portfolio.
ResponsibilitiesClient Relationship Management- Act as the primary point of contact for assigned accounts, building strong, long-term partnerships.
- Understand client objectives and ensure they maximise value from our data solutions.
- Conduct regular reviews to drive satisfaction and alignment.
- Drive growth through upselling, cross-selling, and expansion opportunities.
- Proactively manage renewals to ensure high retention.
- Develop and execute strategic account plans in collaboration with Sales and Marketing.
- Oversee technical onboarding and data setup.
- Partner with technical teams to ensure successful implementation.
- Translate client needs into tailored reporting and solutions.
- Own and resolve client issues, coordinating with internal teams as needed.
- Maintain clear documentation and follow-up on action plans.
- Monitor account health and data usage to identify optimisation opportunities.
- Provide performance insights and KPI reporting.
- Support renewals, contract updates, and commercial negotiations.
- Ensure accuracy of commercial terms and invoicing.
- Act as the voice of the customer internally.
- Contribute to account strategy, product feedback, and customer success stories.
- Fluent in English, German, and French (required).
- 3+ years of experience in Account Management or Customer Success, ideally within a data, SaaS, or technology environment.
- Proven experience managing and growing B2B or enterprise accounts.
- Strong understanding of data solutions (APIs, analytics, cloud delivery) and comfort working with tools such as CRM systems, Excel, or BI dashboards.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.
- Commercial mindset with experience in renewals, upselling, and retention.
- Organised, analytical, and proactive, with a strong customer-first approach.
Top Skills
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales.
The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
