Technical Account Manager

Discover RB Global

RB Global is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. 

Rouse, part of RB Global’s services division, empowers businesses with accurate data and market insights though a powerful suite of reporting tools including equipment valuations, used equipment sales support and rental metrics benchmarking helping equipment owners to make informed business decisions to increase their return on investment.

The Opportunity: Technical Account Manager

We are looking for a Technical Account Manager (French and German speaker) to join our Rouse team, based in France, Germany, or the Netherlands.

You are a proactive and relationship-driven Account Manager who thrives in a data-driven, technology-focused environment. You build strong client partnerships, understand technical solutions, and identify growth opportunities that create measurable value for customers.

As the primary point of contact for assigned clients, you will manage onboarding and technical setup, monitor account performance, and drive retention and expansion across your portfolio.

You’ll be responsible for:

• Client Relationship Management: Act as the primary point of contact, building strong partnerships, understanding client objectives, and conducting regular reviews to ensure satisfaction and value realization
• Account Growth & Retention: Drive upselling, cross-selling, and expansion opportunities while proactively managing renewals and executing strategic account plans
• Solution Implementation: Oversee onboarding and technical setup, collaborating with internal teams to deliver tailored data solutions
• Issue Resolution & Support: Own and resolve client issues, ensuring timely coordination, clear communication, and proper follow-up
• Usage & Performance Monitoring: Monitor account health, analyze data usage, and provide performance insights and KPI reporting
• Contract & Commercial Management: Support renewals, contract updates, and negotiations while ensuring accuracy of commercial terms and invoicing
• Internal Collaboration: Act as the voice of the customer, contributing to account strategy, product feedback, and customer success initiatives
• Perform other related duties as assigned

Here is what you bring:

You are a proactive and commercially minded professional with strong communication and stakeholder management skills. You are confident in translating technical concepts into clear business value and take a structured, analytical approach to managing your work. With a strong customer-first mindset, you are motivated by delivering value, driving retention, and identifying opportunities for growth within your accounts. Furthermore, you have:

• Fluent in English, German, and French
• 3+ years of experience in Account Management or Customer Success, ideally within a data, SaaS, or technology environment
• Proven experience managing and growing B2B or enterprise accounts
• Strong understanding of data solutions (e.g., APIs, analytics, cloud delivery)
• Experience working with CRM systems, Excel, and/or BI dashboards

What We Offer:

Our success is built on the drive and dedication of our people. As we grow globally, you’ll find many opportunities to advance your career. Here’s what we provide:

• A dynamic and international working environment with exposure to global clients
• Opportunities for travels to meet clients and strengthen relationships
• Flexible working arrangements (remote/ hybrid)
• Comprehensive benefits package
• Permanent employment contract
• Employee share purchase plan

RB Global / Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with applicable laws. This position is open to all qualified applicants legally entitled to work in France. Candidate selection is managed by Talent Acquisition. Only electronic applications will be accepted. No agency calls, please.