Technical Account Manager

Remote Position - Candidate must be located in Riyadh

Key Responsibilities

· Serve as the trusted technical advisor and primary post-sales point of contact for a portfolio of enterprise accounts, conducting regular business reviews, health checks, and strategic planning sessions.

· Initiate and foster in person customer meetings to assist with customer requirements. Grow deep relationships treating every customer as a partner with common goals for success

· Drive platform adoption and value realization by guiding customers through onboarding, feature enablement, best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations.

· Proactively identify opportunities for expansion and renewal by demonstrating ROI, addressing emerging risks, and aligning platform capabilities with evolving customer needs in xIoT environments.

· Collaborate closely with customers' security, IT/OT, compliance, and operations teams to design and implement secure, scalable xIoT management strategies.

· Troubleshoot and resolve complex technical issues, working with engineering, support, and product teams to ensure rapid resolution and continuous improvement.

· Conduct technical workshops, demos, and training sessions (live and recorded) to educate customers on platform features, remediation workflows, and advanced use cases.

· Monitor customer health metrics, usage patterns, and satisfaction; escalate risks and champion customer feedback to influence product roadmap and enhancements.

· Maintain detailed records of customer interactions, success plans, and technical documentation in CRM and knowledge systems.

· Stay current on xIoT threats, vulnerabilities, regulations (e.g., NDAA, compliance standards), and industry trends to provide informed advisory support.

· Partner with sales, marketing, product, and engineering teams to support new feature rollouts, case studies, and new device discovery / management.

Qualifications & Requirements

· Bilingual in English and Arabic, with excellent verbal and written communication skills.

· Bachelor’s degree in computer science, Cybersecurity, Information Technology, Engineering, or related field (or equivalent experience).

· 4+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or similar in cybersecurity, SaaS, cloud, or enterprise IT.

· Strong technical knowledge of cybersecurity principles, with hands-on experience in vulnerability management, credential management, firmware patching, certificate lifecycle, network/device configurations, or IoT/OT security.

· Familiarity with xIoT/CPS environments (IoT, OT, IIoT, IoMT), common protocols, device management challenges, and risks (e.g., default credentials, end-of-life devices, prohibited hardware).

· Proven track record of managing enterprise accounts, driving adoption, achieving high CSAT/NPS, and contributing to renewals/expansions.

· Strong programing skills in one or more programming languages. Experience with Python scripting.

· Excellent communication and presentation skills; ability to translate complex technical concepts for executive and technical audiences.

· Proficiency with tools like CRM (e.g., Salesforce), ticketing systems, knowledge bases, and collaboration platforms.

· Self-motivated, proactive, and organized with strong problem-solving and relationship-building abilities.

· Willingness to travel occasionally for on-site customer meetings, conferences, or team events (estimated 20-30%). Spending time on the customer site & with customer is a must.

Preferred Skills

· Experience with enterprise security platforms, SIEM/SOAR integrations, or tools like CyberArk, Axonius, ServiceNow, or Microsoft Sentinel.

· Certifications such as CISSP, CCSP, GIAC, CompTIA Security+, or vendor-specific (e.g., IoT/OT security).

· Background in OT/industrial environments, healthcare (IoMT), manufacturing (IIoT), or regulated industries.

· Experience creating technical content, delivering training, or supporting proof-of-concepts/demos.\

· Experience with Python scripting

About us: 

Phosphorus Cybersecurity® is the leading xTended Security of Things™ platform designed to secure the rapidly growing and often unmonitored Things across the enterprise xIoT landscape. Our Enterprise xIoT Security Platform delivers Attack Surface Management, Hardening & Remediation, and Detection & Response to bring enterprise xIoT security to every cyber-physical Thing in your enterprise environment. With unrivaled xIoT discovery and posture assessment, Phosphorus automates the remediation of the biggest IoT, OT, and Network device vulnerabilities—including unknown and inaccurate asset inventory, out-of-date firmware, default credentials, risky configurations, and out-of-date certificates. 

Follow Phosphorus on LinkedIn, Twitter, and YouTube. Learn more: www.phosphorus.io.