About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Technical Account Manager (TAM), you will work cross-functionally to support Dialpad’s largest and most complex users. Through trusted relationships, you’ll offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.
The Customer Experience (CX) Organization is designed to delight customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions.
This position reports to our Director of Advanced Support Services. The preferred schedule will be based on US business hours but will be flexible depending on the business's needs.
What you’ll do
- Provide a gold-standard experience for the key stakeholders of your assigned accounts.
- Work with the wider Operations team to provide the current state, resources, and knowledge to enable a gold-standard experience across teams that interact directly with the user via support channels, external documentation, or product/feature feedback or development.
- Foster long-term user relationships that grow loyalty to Dialpad and Dialpad products.
- Work cross-functionally, both internally and within your users’ organizations, to provide and implement operational solutions as needed for various audiences.
- Contribute to enhancing support offerings and developing user-facing content.
- Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives.
- Maintain strategic relationships across client business units to drive service excellence.
- Serve as a subject matter expert in Dialpad solutions deployed at client sites.
- Facilitate the resolution of critical issues and escalations.
- Work closely with Account Management and other user-facing teams as part of a larger effort to support Dialpad users.
- Lead user-facing meetings both in person (if requested) and through video.
- Collaborate on the continued design of this support offering.
- Create user-facing content for long-term solutions.
Skills you’ll bring
- 5+ years of experience in enterprise-level client-facing work.
- Strong product sense and energized by the challenge of solving difficult user-related problems.
- Strong written and verbal communication skills with the ability to communicate with various levels of expertise.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers.
- Familiarity with SQL and comfort in building basic queries and modifying more complex ones.
- Strong technical troubleshooting skills and experience interfacing with technical teams.
- Adept client relationship management skills.
- Ability to engage in business-level and technical conversations at multiple levels of the organization.
- Ability to work with minimal guidance or supervision in a time-critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Strong ability to use facts and data to influence decisions to prioritize and make appropriate decisions.
- Ability to source information when it does not exist.
For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 5+ years of enterprise-level client-facing experience
- Strong product sense and problem-solving for complex user issues
- Strong written and verbal communication skills across technical and non-technical audiences
- Ability to lead complex integration conversations in a consultative manner
- Familiarity with APIs and ability to explain API concepts to technical customers
- Familiarity with SQL, able to build and modify queries
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management and ability to maintain strategic relationships
- Ability to engage in both business-level and technical conversations at multiple organizational levels
- Ability to work with minimal guidance in time-critical environments
- Flexibility and ability to quickly adapt to changing business needs and processes
- Use facts and data to influence prioritization and decision-making
- Ability to source information when it does not exist
- Experience creating user-facing content and leading meetings in person or via video
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
