We are looking for a Technical Account Manager to join our Customer Experience team. In this role, you’ll act as a long-term technical partner for our customers, helping them succeed with complex document automation workflows.
At Rossum, we value innovation and are seeking someone eager to bring fresh ideas—especially around solving hard technical problems and guiding architectural decisions to help us build a better product. You’ll help people around the world save millions of hours on boring manual tasks so they can focus on things that matter.
What You'll DoYou will be a critical contributor to our technical account management efforts, owning the technical relationship end-to-end—from onboarding and solution design to scaling and continuous improvement. You’ll collaborate with cross-functional teams like Sales, Product, and Engineering to deliver exceptional results.
Key responsibilities include:
Owning the technical journey: Act as the primary technical point of contact for assigned customers.
Leading implementations: Lead complex onboarding projects, including workflow design, configuration, and testing.
Consulting on integrations: Design solutions using APIs, automation tools, and cloud services.
Advocating for customers: Collaborate with Product and Engineering to turn customer feedback into platform improvements.
Driving excellence: Use data and insights to identify optimization opportunities and reduce risks in customer setups.
We’re looking for someone who brings:
B2B SaaS Experience: Several years of experience in a technical, customer-facing role.
Technical Depth: A background in APIs, HTTP, SQL, and cloud concepts, paired with scripting skills in Python or JavaScript.
Strategic Problem-Solving: A balance of hands-on execution and the ability to manage complex projects with multiple stakeholders.
Customer-First Mindset: A proactive and empathetic approach to solving technical challenges.
Within 3 Months: Complete onboarding, build strong relationships with key customers, and independently handle standard technical projects.
Within 6 Months: Own complex accounts end-to-end and successfully lead a major onboarding or optimization project.
Within 12 Months: Become a trusted technical advisor, contribute to scalable TAM playbooks, and influence product direction through structured feedback.
At Rossum.ai, we’re on a mission to revolutionize business communication by harnessing the power of AI to make data extraction effortless and intelligent. We believe in empowering teams with smart tools that free them from repetitive tasks.
What sets us apart?
Cutting-edge AI: Work with technology that is reshaping how businesses operate globally.
Autonomy and Initiative: Thrive in a collaborative, supportive environment where every voice is heard.
Growth Atmosphere: Opportunities to grow personally and professionally in a fast-paced scale-up.
Authentic Culture: A community that values diversity, empathy, and challenging our own assumptions.
Work-Life Harmony: Hybrid work model with flexible hours and 5 weeks of vacation.
Health & Wellbeing: 5 sick/personal days and a MultiSport Card.
Family Support: Extra 2 weeks of paternity leave.
Ownership: Stock options (ESOP) to share in Rossum’s long-term success.
Personal Growth: Budget for education, language courses, and high-end tech (MacBook, etc.).
Community: Team offsites and regular meetups with a friendly, ambitious team.
Ready to make an impact in your next role as a Senior Technical Account Manager? Apply now!
Top Skills
What We Do
Rossum solves four key steps in document-based processes... receiving documents across multiple channels, automated understanding, two-way communication to resolve exceptions, and acting on the data using in-depth integrations. In typical real-world scenarios, Rossum’s proprietary AI engine outranks narrow data extraction solutions in accuracy. Meanwhile, Rossum’s platform automates the document-based communication process end-to-end. Rossum’s goal for every use case is at minimum a 90% document processing speed increase. What does Rossum bring to the table? Zero-friction deployment: See high AI accuracy right out of the box in Rossum’s free trial and cut down on most maintenance effort thanks to cloud hosting and automated self-learning. Highly customizable: Implement powerful configuration APIs while enterprise users can engage Rossum’s dedicated Global Services team. Unified document gateway: Solve everything from security and compliance to IT and user training in one place by adopting a universally capable document solution. End-to-end solution: Rossum’s cloud platform takes care of the entire document lifecycle from receiving to internal IT systems posting. Security and compliance: Rossum is ISO 27001 certified and HIPAA compliant. The cloud service has been specifically engineered for high availability, with enterprise-grade SLAs ranging up to a 99.9% uptime guarantee and 24/7 support
