Technical Account Manager

What you can expect

The Technical Account Management team is seeking an individual contributor to support our Premier accounts in the United States. The ideal candidate is proactive, organized, and customer-focused, with a strong sense of ownership and deep knowledge of Zoom's products. This role is key to building strategic relationships with enterprise customers, ensuring their success with Zoom solutions and driving long-term satisfaction and engagement.
This role supports US-based customers and requires availability during US business hours on a regular basis.

About the Team

Customer Services play a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

What we’re looking for

• Have a Bachelor’s in Engineering/Computer Science/Technology, or equivalent work experience
• Have Excellent communication, analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
• Be able to articulate complex technical topics, diplomatically address customer concerns, and provide consistently high levels of customer satisfaction and retention
• Demonstrate experience collaborating with globally distributed teams and cross-functional stakeholders across multiple regions, functions, and time zones.
• Possess experience with Video Conferencing (VC), Web Conferencing vendors, IP Telephony, SIP/ H323, and Audio/Video codecs— considered a plus.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.