When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
ABOUT TREND MICRO
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
POSITION OVERVIEW
The Technical Account Manager (TAM) in Vietnam is responsible for technical support for Trend Micro's family of products and managing the customers’ account for their technical and security needs.
PRIMARY RESPONSIBILITIES
Direct support to premium/key customers on technical issues
Account Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, train customers on product & threat, provide notifications from corporate on enhancements/bug-fixes, customer relationship for account retention
Maintain technical relationships with nominated customers
Be a trusted threat advisor for nominated customers
Act as the customer’s champion within Trend Micro
Be available 24x7 to provide crisis support services to nominated customers
Manage and progress technical support cases
Provide assistance to nominated backup customers when other team members are absent
Regularly meet with clients for the purpose of relationship building
Participate in strategic account planning with the Trend Micro of the account team.
Work closely with account managers to identify sales opportunities
Conduct presentation to potential customers to drive growth in Premium Support Program enrolments.
Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects
Collaborate with internal teams to enhance customer/partner experience
Perform Back pre-sales role as requires
EXPERIENCE
Engineering degree or equivalent
Technical Certification such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, SUN Professional or equivalent will be an advantage.
4-6 years’ experience in post-sales technical support, system administration or related field.
Strong knowledge and understanding of security industry.
In-depth knowledge of multiple Operating Systems (Windows, Windows Server, LINUX, Solaris) and networking environment.
Good interpersonal skill and service oriented.
Good problem solving skills
Able to cope with customer demands and take challenges positively
Be resourceful, self-managed, energetic, friendly and have excellent communication skills
Strong in documentation and process methodology
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
Top Skills
What We Do
We’re a global cybersecurity leader, helping to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a leader in cloud and enterprise cybersecurity, our platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.
Our global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.
We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.
We enable organizations to simplify and secure their connected world.
Trend Micro’s “Trenders” are passionate about doing the right thing to make the world a safer and better place.
