Technical Account Manager

Posted 17 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Internet of Things • Software
The Role
As a Technical Account Manager, you'll manage enterprise customer relationships, provide deep technical guidance, and assist with data integration challenges, ensuring customer success and product adoption.
Summary Generated by Built In

Striim, (pronounced “stream” with two i’s for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity. 

Striim is looking for a passionate, driven, and customer-focused Technical Account Manager to join our team in India.  As a Technical Account Manager (TAM), you will be a trusted technical advisor and strategic partner to a portfolio of our most important enterprise customers. You will be the primary technical point of contact as well as responsible for ensuring adoption, technical alignment, and driving long-term value from customer investment in our real-time data integration platform. This is a highly technical, customer-facing role that requires a deep understanding of our product, the customer's technical environment, and the broader data integration landscape. You will work closely with the Account Executive (AE) to provide a unified and comprehensive customer experience.

Responsibilities:
  • Customer Technical Partnership:
    • Build and maintain strong, long-term relationships with key technical stakeholders at customer accounts, including developers, engineers, and architects.
    • Act as the voice of the technical customer within Striim, ensuring their feedback on product features and technical challenges is heard.
    • Proactively engage with customers to understand their technical objectives, architecture, and evolving data integration requirements.
  • Technical Expertise and Guidance:
    • Serve as a subject matter expert on our real-time data integration platform, providing deep technical guidance, best practices, and architectural recommendations.
    • Assist customers with complex implementation challenges, performance tuning, and troubleshooting of their data integration pipelines.
    • Conduct technical reviews and health checks of customer environments to ensure optimal performance, scalability, and stability.
    • Stay current with product updates, new features, and the broader data integration and streaming ecosystem.
  • Strategic Planning and Value Realization:
    • Partner with the Account Executive to develop and execute strategic account plans that align with customer goals and drive platform adoption and expansion.
    • Identify opportunities for customers to leverage additional features, use cases, and products to maximize their return on investment.
    • Assist the AE in preparing for and participating in Quarterly Business Reviews (QBRs) by providing technical insights, usage data, and highlighting the value delivered.
  • Cross-Functional Collaboration:
    • Work closely with Engineering, Product Management, and Support teams to escalate and resolve customer issues in a timely and effective manner.
    • Collaborate with Sales and Professional Services to ensure a smooth customer onboarding experience and successful project delivery.
    • Mentor and provide technical guidance to other team members within the Technical Account Management organization.
Requirements:
  • 10+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Professional Services Consultant).
  • Proven experience working with enterprise B2B software, preferably in the data integration, data streaming, or big data space.
  • Deep understanding of real-time data integration concepts, ETL/ELT pipelines, and data warehousing.
  • Hands-on experience with at least one major real-time data integration platform (e.g., Confluent, Informatica, StreamSets, Qlik, Fivetran, HVR, Goldengate, Apache Nifi, Apache Kafka).
  • Strong proficiency in at least one programming or scripting language (e.g., Python, Java, Scala).
  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP), cloud data platforms (e.g. Snowflake, Databricks, Cloudera), and containerization technologies (e.g., Docker, Kubernetes).
  • Strong background with relational database management systems, with an emphasis on Oracle Database technologies (i.e. usage, performance tuning, replication, schema management, high availability)
  • Experience with NoSQL databases, message queues, and other data stores.
  • Candidates should possess exposure to emerging AI-driven enterprise solutions, including agentic AI, real-time analytics, and intelligent automation. 
  • Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Strong problem-solving and analytical abilities, with a customer-first mindset.
  • Proven ability to manage multiple priorities and complex projects in a fast-paced environment.
  • Self-motivated, proactive, and able to work independently as well as part of a team.
  • Open to travel up to 25%

Benefits

  • Competitive salary and pre-IPO stock options
  • Comprehensive health care plans for employees and family members.
  • Gratuity Plan as per the India Gratuity Act
  • Paid Time Off (Annual Leave, Sick Leave, Casual and generous public /bank holidays)
  • Employee Wellness Programs: Access to free online Yoga classes, Gym membership reimbursements, Employee Wellness Assistance Program
  • Sodexo Meal Program
  • Internet reimbursement program
  • Group Term Life Insurance
  • Paid Maternity and Paternity leave
  • The chance to contribute to and shape an upbeat, fully engaged culture

Our company culture fosters entrepreneurship and nurtures our team members to grow with the company. Come join a Silicon Valley startup focused on delivering a product that’s loved by its customers and primed to be a core part of the cloud data stack.

We are an equal opportunity employer, and we value diversity at our company.It is in our best interest to continue to foster an environment of diversity, equity, and inclusion to bring the most value to our workforce, customers, and partners. All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.

For more information on Striim's Privacy Policy, click here.

Top Skills

AWS
Azure
Cloudera
Databricks
Docker
Elt
ETL
GCP
Java
Kubernetes
NoSQL
Oracle Database
Python
Scala
Snowflake
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The Company
HQ: Palo Alto, CA
138 Employees
Year Founded: 2012

What We Do

The Striim platform is an end-to-end streaming data integration and operational intelligence solution enabling continuous query/processing and streaming analytics. With Striim, you can get to know your data – and sort out what’s important – the instant it’s born.

Striim specializes in integration from a wide variety of data sources – transaction/change data, events, log files, application and IoT sensor data – and real-time correlation across multiple streams.

Add structure, logic and rules to streaming data. Define time windows for analysis. Detect outliers, visualize events of interest, and trigger alerts and automated workflows – all within milliseconds.

Striim is the only non-intrusive, enterprise-strength offering that combines streaming integration and intelligence in a single platform. Streaming data can be enriched with reference/historical data for instant context, at-speed and at-scale. And the entire solution can be built using a SQL-like language.

Respond faster to your customers, make better decisions, and grow your business with Striim.

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