Deployment Strategist

Reposted 13 Hours Ago
Be an Early Applicant
San Francisco, CA
In-Office
150K-170K Annually
Mid level
Artificial Intelligence • Software
The Role
As a Technical Account Manager, you'll manage enterprise customer relationships post-sale, ensure product adoption, and drive account growth by upselling and cross-selling.
Summary Generated by Built In
Vapi (/ˈwɑːpi/):
  • We’re creating the shift to voice as humanity’s default interface.

  • We’re the most configurable platform for deploying voice agents.

  • We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

  • Try talking to Vapi now!

Why We’re Hiring This Role:
  • Our largest customers rely on Vapi for mission-critical CX use cases.

  • We need a Deployment Strategist to ensure customers have success in-pilot, scale reliably, adopt new features, and expand usage.

What You’ll Do:
  • 30 Day: Learn how enterprise customers deploy and monitor their voice agents on Vapi.

  • 60 Day: Serve as the primary liaison to Enterprise customers—best-practice guidance, quarterly business reviews, and acting as a bridge to our Forward Deployed Engineering team.

  • 90 Day: Drive adoption and retention by proactively managing performance, roadmap alignment, and upsell opportunities.

Who You Are:
  • You’ve seen Series B to F.

  • You’re managed million-dollar F500 technical deployments.

  • Bonus: You’ve built your own startup.

Why Vapi:
  • Generational impact: Build human interface for every business.

  • Ownership culture: 90% of company is previous founders.

  • Kind team: The founders Jordan and Nikhil are Canadians.

  • Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer:
  • Real stake: We offer competitive salary and excellent equity ownership.

  • Comprehensive health coverage: medical, dental, and vision plans.

  • Team love: We love hanging out and do quarterly offsites.

  • Flexible time off: take what you need.

  • More: catered meals and transportation, gym & coaching stipends!

Top Skills

AI
SaaS
Telephony
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The Company
HQ: San Francisco, California
48 Employees
Year Founded: 2021

What We Do

Vapi lets enterprises deploy human-like voice agents in minutes. Whether you’re building a voice product or trying to handle millions of calls, Vapi’s reliable infrastructure and flexible APIs make it easy.

Everyone from YC startups to Fortune 500 companies rely on Vapi because it is:
Flexible: Plug in your APIs, your customer data, your models
Scalable: Handle millions of calls with <500ms latency
Secure: LLM guardrails, HIPAA, SOC-2

Helping enterprises over this challenge, Vapi, has raised $20 million in Series A funding, led by Bessemer Venture Partners with participation from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz.

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