What you'll do:
- Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
- Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.
- Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.
- Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.
- Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy.
- Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing.
Ideally, you'll bring with you:
- 5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients).
- Passion for technology and strong drive to translate it into business impact.
- Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery.
- Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL).
- Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches.
- Exceptional communication skills in English, with the ability to explain complex technical concepts simply and calculate/present ROI effectively.
- Strong project management and problem-solving skills, with a results-driven mindset and high ownership.
- Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments.
- Self-starter attitude with a passion for continuous learning and customer-first thinking.
It'll be awesome if you have:
- Experience in AI Agents chatbots, CRM, or customer service technologies.
- Experience in working with enterprise-level projects with C-level stakeholders' engagement.
- Prior roles combining customer success and implementation ownership.
Top Skills
What We Do
Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.
We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.
Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients
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