Key Responsibilities
- Presales Engineering:
- Partner with business development to support discovery calls, solution scoping, and platform demos.
- Act as the technical subject matter expert during the sales cycle.
- Tailor presentations and demonstrations to customer-specific use cases (e.g., fleet charging, public charging networks, energy management).
- Assist with RFP/RFI responses and technical documentation.
- Design and lead PoC and pilot implementations.
- Technical Advisory Services:
- Serve as the first line of technical advisory for select enterprise customers, resolving or triaging issues.
- Collaborate with product and engineering teams to troubleshoot complex issues and provide feedback loops from customer interactions.
- Maintain documentation and onboarding materials for both technical and non-technical users.
- Monitor and manage customer requests.
- Identify recurring issues and propose long-term product or process solutions.
- Cross-Functional Collaboration:
- Interface with engineering, product, and operations to ensure customer requirements are understood and addressed.
- Inform product roadmap decisions based on customer feedback and market demand.
- Help improve internal knowledge bases, playbooks, and technical enablement materials.
Must-Have
- 3–5+ years in a presales engineering, technical account management, or customer-facing support role, preferably in EV tech.
- Background in EV infrastructure, energy tech, IoT, or mobility software.
- Strong understanding of APIs, cloud platforms (AWS/GCP), and integration concepts.
- Excellent verbal and written communication skills with the ability to explain complex topics to both technical and non-technical stakeholders.
- Familiarity with EV charging protocols (e.g., OCPP, OCPI), energy systems, or fleet management is a strong plus.
- Experience working with CRMs, ticketing systems, and knowledge bases.
Nice-to-Have
- Experience in scripting (e.g., Python, Shell), SQL, or data analysis tools for troubleshooting or reporting.
- Experience supporting enterprise-level deployments or integrations.
- Multilingual proficiency (Spanish or French) for Canada/Mexico support is a plus but not required.
What We Offer
- Competitive salary and performance-based incentives
- Health, dental, and vision benefits
- Flexible work environment
- Opportunity to grow with a mission-driven startup in a high-impact industry
- Direct involvement in shaping the customer experience and product roadmap
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What We Do
At AMPECO, we believe electric vehicles are a key component of a sustainable future. The switch to electric vehicles requires vast networks of charge points connected to cloud-based software solutions that ensure a seamless charging experience for EV drivers. As a global leader in EV charging management, AMPECO provides businesses with innovative software solutions that allow them to enter the EV charging market and capitalize on new business models. We accelerate positive change and transformation to clean technologies in the mobility and energy sector. AMPECO is a software company that offers a white-label and hardware-agnostic EV charging management platform bundled with white-label EV driver apps. We deliver a globally recognized product and high-quality services to companies who need to manage their EV charging infrastructure, processes, and efficient energy usage. Our cloud-based platform addresses specific EV charging challenges, especially in energy management. AMPECO's API seamlessly integrates with smart meters, building management systems, and renewable energy sources to maximize efficiency. It uses dynamic load management to support priority charging and demand-response events and efficiently distribute the available power to avoid costly grid upgrades. We offer solutions for various businesses that suit all EV charging market segments, including commercial, fleet, and residential. Whether your venture is an entering-the-market Charge Point Operator or Installer, an already established Energy Utility or Oil and Gas company, a scaled business that fully manages its own EV fleet or a Charging Equipment Manufacturer, we have covered you. AMPECO's team of e-mobility experts can help answer all your questions about EV Charging software solutions. Schedule a live demo with us https://bit.ly/3JOjkuJ and discover how our platform helps you: - Achieve operational excellence. - Monetize your network. - Future-proof your business
