Technical Account Manager

About Goldsky

Goldsky is a realtime onchain data platform, giving developers access to world-class data infrastructure to power their onchain applications. With lightning-fast indexing, resilient subgraphs, and flexible data streaming pipelines, Goldsky lets you spend less time on infra and more time building core UX.

Goldsky subgraphs are optimized to improve querying performance, giving you realtime data access while handling complexities like reorgs & RPC failures automatically. Mirror allows you to sync onchain data directly into your existing database setup for custom usage across your frontend or backend.

Battle-tested at scale by top projects like Polymarket, 0x, and Puffer, Goldsky remains the indexing partner of choice for leading chains including Abstract, Unichain, Kraken, Berachain, Immutable, and more.

We’ve raised over $20M from Dragonfly Capital, Felicis Ventures, prominent players in the industry such as 0x Labs, Uniswap Labs, and Protocol Labs, and angel investors including Elad Gil, Plaid founders Zach Perret and William Hockey, and Zhuoxun Yin of Magic Eden. Our team members have previously built mission-critical, scalable infrastructure at Meta, Google, Shopify, Activision, and more.

About the Role

We’d love for you to join us in building the most powerful data platform for Web3. ☀️

We're looking for our first Technical Account Manager (TAM) to bridge the gap between Sales, Customer Success, and Product. As our founding TAM, you'll have full autonomy to define our playbook, establish processes, and grow alongside our company. This is an ideal role for someone who thrives at the intersection of technology and customer success, translating technical complexity into clear, actionable insights that drive adoption and expansion.

What You’ll Do

• Own the success of our key accounts - from day-to-day relationship management to long-term strategic planning and everything in between.

• Build our account management function from scratch - create our processes, set the bar for excellence, and lay the foundation for future team members.

• Work closely with Sales to drive adoption, expansion, and retention by demonstrating the full capabilities of Goldsky and aligning them to the needs of our customers.

• Influence our product roadmap by deeply understanding customer needs, gathering actionable insights, and advocate for the features that move the needle.

• Create and run strategic programs to drive improvements across Customer Success, Sales, and Product. You’ll have the freedom to experiment and implement what works.

Who You Are

• A builder who loves creating order from chaos - you've spent 3+ years in B2B SaaS account management and get energized by blank canvases

• A strategic thinker who sees around corners - you can anticipate customer needs and proactively solve problems before they arise

• A customer-centric mindset, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders

• A data-driven operator who's created and optimized account management processes that scale

• Someone who takes pride in owning outcomes - when you see a problem, you fix it; when you spot an opportunity, you seize it

Bonus Points

• You were the first or early AM hire at a developer tools startup and shaped the function

• You've maintained 100%+ net retention through high-touch strategic account management

• You have a technical degree or equivalent experience, particularly in crypto data infrastructure

• You have a track record of implementing and optimizing customer success tools that drive efficiency and scale

Benefits & Perks

• Health Insurance - Employer-paid medical, dental, and vision plans for you and your family.

• Retirement - 401(k) plan through Vestwell.

• Flexible Time Off - Take time to recharge as you need it. We’re serious.

• Self Care Days - Every other Friday we have off. These days reflect our work philosophy: nine days at 110%, followed by one day to recharge.

• Home Office Stipend: $2,000 to create your dream office.

• New Macbook: We set you up with the best hardware + a refresh every 2 years.

• Wellness Stipend: $100/mo for whatever helps you stay healthy.

• Connectivity Stipend: $75/mo to cover your phone or internet bill.

• Quarterly Travel: We meet up 4x per year for company onsites and retreats all around the globe.