Main duties and responsibilities
- Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
- Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
- Support definition, implementation and governance of an efficient Partner Integration project implementation process
- Support the Commercial Organization and Partner Manager team with technical and process consultancy
- Ensure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization (especially I&O)
- IT Management of assigned Merchants/Vendors portfolio.
- Participate, as part of project activities, in related Field Services activities, including availability to support On Call Duty Service, as per team calendar shifts ( out of business hours and weekends).
Main KPI’s
- Integration coverage
- % of projects completed in time
- % of projects delivered on budget
- Stick to Partner Integration Project Management Process
- Business targets, as part of the predefined drivers.
Relates and cooperates mainly with
- Line manager
- All Partner Integration team
- Product TFS
- Commercial Managers
- Technology
Background and Education
- University graduate
- 2+ years of experience in managing multinational projects with external stakeholders
- IT educational background
- Experience in working with virtual and distributed teams
- English language - fluent is a must. Any other nice to have.
Specific skills and knowledge
- Independent and self-motivated personality
- Solid understanding of Point-of-sale related technology and transactional systems
- Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
- Good understanding of OOP concepts and principles and .NET and Java programming language skills
- Accuracy, ability to analyse situations fast and to identify the correct measures
- Structured and flexible at the same time in managing difficult and challenging situations
- Commitment and dedication to work
- Perseverance in reaching goals
- Ability to communicate with external partners in an efficient and structured way
- Good knowledge of project management processes and tools
- Excellent communication and team skills, ability to present ideas clearly and concisely
- Excellent organizational, decision making and problem solving skills
- Knowledge of Agile framework (Scrum, Kanban).
- Delivering complex projects involving cross functional and geographically dispersed teams
- Available to travel, (occasional) to attend meetings, training, presentations, etc.
We offer
- Work in fast growing international Technology company
- Development and potential to grow, with possibility to future management position role.
- Multi-cultural environment
- Inspiring colleagues from many different countries
- Salary package + Benefits (bonus plan, Tickets restaurant,
- Participation in the company Agile Working Model (AWM) as per country policy. (include Homeworking and other facilities).
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What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
