Technical Account Manager

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders by bridging the gap between Account Management, Product, and Engineering teams during the pre-sales process in addition to customers delivery. In addition to serving as a technical advisor in the pre-sales and delivery process for customers the Technical Account Manager will also be responsible for post signature delivery scope and handover to respected delivery teams internally.
Candidate must pose a strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities. Customers often come in with an idea of what they want to do, and this candidate will be responsible for advising them on the best possible solution, that aligns best for them and the TNS offering. This person will become a technical expert and must be able to act accordingly to consult with the customer on their best solution by translation the customer’s business requirement into technical needs. It’s critical for candidate in this role to establish a strong interpersonal relationship with customer personnel. In this role it is expected we stay aware of fintech market landscape in areas such as market participants, trading, market data, and regulatory themes.

Responsibilities

• Responsible for the day-to-day implementation of strategic success plans that manage the customer's journey from pre-sales through on-boarding to operational maturity.

• Support the Account Management and Sales teams in being the technical subject matter expect.

• Lead and act as the technical subject matter expert for onboarding team ensuring any open questions are addressed and guaranteeing at conclusion of onboarding best practices were met as it relates but not limited to lowest latency design and established network standards are met.

• Bridge the gap between the Account Management, Product, Sales, and Engineering teams to keep everyone up to speed on new developments, customer requests, product updates, and technical challenges.

• Engage with customers and prospects to earn their trust as a go-to technical expert on all things TNS.

• Project manage prompt and complete resolution of technical challenges, collaborating with other teams to get the job done effectively and efficiently.

• Effectively translate requirements into plans, presentations, or specification documents for review with customers and management and for use by Sales

• Understand the complete TNS offering and have technical knowledge sufficient to differentiate our solution(s) from competing alternatives.

• Highly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning.

• Technology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation

Qualifications

• 10+ years of work experience in a technical customer-facing role within the financial markets industry.

• Knowledgeable in unicast/multicast routing and switching.

• Experience in working with both Layer 3 and Layer 1 solutions. 

• Prior project management experience is a plus.

• Demonstrable creative thinking and problem-solving abilities.

• Ability to manage multiple priorities and perform in a fluid, fast-paced work environment.

• Experience working with customers, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders.

• Bachelors degree or higher is required. A degree in Information Technology, Computer Science, or Electrical Engineering and/or relevant industry experience is a plus.

• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio).

• Ability to travel to client meetings required

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.