Technical Account Manager

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

To be successful in this position, you will need to have :

Outstanding organizational/time management skills and the ability to multi-task in order to effectively support multiple business-critical projects and client engagements at once. 

Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction.

Strong verbal and written communication skills, a solid client-facing business acumen and a foundation on client satisfaction. Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media measurement space.

Training and support for the technical aspects of our product solution to clients. Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ’s, etc. Easily provide backup for other team members

Responsibilities :

• Day to day management of a large/dynamic client and product portfolio.
• Full support of client SDK integration from technical kickoff through post production ongoing support and QA checks.
• Helping clients correctly implement and test the Nielsen SDK on their web sites and video players and on their mobile device apps and app-based video players, and troubleshooting implementation issues throughout the engagement.
• Demonstrating and explaining Nielsen SDK attributes to technical and non-technical audiences.
• Taking an active contributory role in the processes surrounding our digital products.

Minimum Qualifications :

• High level of German and English, any other EU language is a plus.
• BA/BS degree or equivalent experience.
• Aptitude for learning new systems and processes.
• Must have excellent interpersonal, verbal and written communication skills.

Preferred Qualifications :

• Understanding of Mobile App/Web/Internet Technologies would be useful. 
• Hands-on experience with web video players and App-based video players, content management systems, and tagging technologies such as Google Tag Manager is a nice to have.
• Hands-on experience with online products and technologies.
• Ability to work with all levels of staff.

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