Technical Account Manager

Posted 7 Hours Ago
Be an Early Applicant
Tokyo
Senior level
Information Technology • Security • Cybersecurity
The Role
The Technical Account Manager is responsible for managing customer relationships, addressing technical and business queries, and fostering customer satisfaction throughout the sales cycle. They enhance existing relationships, ensure customers are informed about new services, provide advisory support, and conduct periodic reviews. Strong knowledge in security technology and compliance is essential.
Summary Generated by Built In

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Account Manager (TAM) is responsible for actively driving and managing existing business and opportunities with direct and channel customers in the territory of Japan. The TAM must be able to articulate the company’s technology and product positioning to both business and technical users. Ability to drive all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
The candidate should be located ideally in Tokyo, Japan.

Responsibilities

  • Maintain and develop business and technical relationships at all levels within aligned accounts. 
  • Support existing customers in the region on both technical and business queries.
  • Respond to functional and technical elements of RFI/RFP.
  • Enhance relationship and engage with existing customers to maintain the renewal base and identify upsell opportunities.
  • Ensure existing customers are up to date with new services and product enhancements.
  • Ability to provide advisory to customer of best practices to ensure successful deployment and usage of Qualys products.
  • Convey customer requirements to Product Management, Marketing and Engineering teams.
  • Perform Periodic Business Reviews with the customer.
  • Provide Training and Support to customers when necessary.
  • Must be able to assist in doing proof of concept when necessary.

 

Qualifications

  • Ideal candidate must be self-motivated with strong knowledge in security and compliance domain.
  • Preferred knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Firewalls, Web App Security, Endpoint Detection and Response, other relevant enterprise security solutions
  • Knowledge of Qualys product is an advantage.
  • Knowledge of SalesForce is an advantage.
  • Knowledge of Containers, DevSecOps, Cloud services such as AWS, Azure, Google Cloud Platform is an advantage.
  • Must possess strong presentation skills and be able to communicate professionally.
  • 5-7 years of relevant experience in cyber security.
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Able to travel throughout sales territory
  • Fluent/Native Japanese speaker and good command of English
  • Ability to work from home diligently and effectively with minimum supervision.

Top Skills

AWS
Azure
Google Cloud Platform
Salesforce
Tcp/Ip
The Company
2,736 Employees
On-site Workplace
Year Founded: 1999

What We Do

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com

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