Technical Account Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in London for our hybrid working model.

MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers. Working on some of the most complex, large-scale application ecosystems on the MongoDB platform by customers in the financial services industry (FSI), this role combines:

• Deep product knowledge and expertise across multiple domains including FSI customer specific technologies, regulations, and policies to effectively address customer needs
• Polished technical communications
• Strong account leadership, with the ability to engage effectively at all levels of the customer
• Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience
• A high degree of ownership and willingness to go above and beyond for our customers

At MongoDB, TAM’s are responsible for the cultivation of customer confidence and delivery of positive, account-wide technical outcomes. This role specializes in understanding the unique use-cases, goals, and stringent requirements of our FSI customers. 

Through systematic engagement phases including deep-dice discovery and roadmap development, TAMs define shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio. In this process, they effectively navigate complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB. 

To maximize impact, TAMs  are able to shift gears between enabling, coaching, and marshaling resources and get the right things done at the right time. They also act as the eyes and ears of the product team while working with marquee customers - listening for new requirements and leveraging opportunities for future development. 

Overall, TAMs work closely with many teams to ensure MongoDB is staying one step ahead of customer needs. This role will help grow our focused service offerings for MongoDB FSI customers. 

Cool things you’ll do

MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. As a TAM for FSI customers, you will be a primary resource for technical leaders and key decision makers at some of our biggest accounts. You will foster strong relationships externally and internally and advise these customers on how they can build and scale solutions with MongoDB.

You will serve as an expert resource on MongoDB Instances at any scale. You will identify opportunities to educate our customers on relevant, sometimes crucial topics, both through your own deep-dives and by bringing in relevant MongoDB teammates as subject matter experts. As you collaborate with customers, you will provide compelling answers to questions related to architecture, performance, recovery, security, and other core system design components. 

At MongoDB, we also put a strong focus on enabling peer success by documenting and sharing knowledge. As a TAM, you will spend time with a variety of internal teammates as well as external stakeholders, sharing insight around our growing professional services offerings and MongoDB product lines.

Working with FSI customers, you may be exposed to material non-public information through the course of your work. For this reason, and due to the nature of the highly regulated industry in which our customers operate, you may be subject to enhanced background checks and additional constraints around the trading of securities. The successful candidate will understand this and have willingness to participate in enhanced background checks and agreements with customers which may include, but are not limited to, customer review of any proposed trades on behalf of the TAM, before they are executed.

What you need

We are looking for curious, and multi-faceted teammates who are driven to serve our customers. The right candidate will be excited by the opportunity to create impact and lead as we grow specialized account management capacity and services for our FSI customers.

While past work with our product is not a prerequisite, this role requires considerable experience designing, scaling, and managing production database deployments in FSI. We also want to see a track-record of:

• Success creating measurable business impact. Successful candidates have built experience in effective collaboration, customer understanding and technical product leadership
• Ability to cultivate strong team partnerships, understanding when and how to seek internal and external stakeholder perspective, as well as secure commitments and lead collaborative efforts
• Exceptional leadership with calm and authoritative technical presence in escalated issues where lost revenue, regulatory risks, and other concerns may be at play
• Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time
• Experience serving as a technical expert for large scale systems able to quickly:
• Form key organizational understanding and find relevant experts
• Calibrate communication style across internal and external stakeholders including the executive level 
• Lead deep engineering discussions, efficiently communicating complex customer workloads, use cases, and resiliency criteria, related to performance, availability, and scalability
• Bring extensive experience with large scale application architectures including containerization, orchestration and management tools for distributed systems and best practices and tooling for CI/CD at scale

• Measurable value created through energizing customers about technical solutions and evangelizing business value to be found with database products and features in FSI.
• Ability to think on your feet, remain calm under pressure, work independently as well as cross-functionally to ensure and prioritize successful customer outcomes
• Familiarity with modern service architectures and cloud services stacks as well as classical development patterns of large-scale enterprise FSI customers
• Examples of strategic technical problem solving, developing, documenting, and implementing techniques, tools and procedures to optimize customer success in the near and long-term

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training. You will begin integrating with FSI specific stakeholders and processes for account management.
• In 6 months, you will be comfortable working frontline with our customers, taking ownership of some relationships. You will also complete the MongoDB Certified DBA Associate exam.
• Within 6-12 months you’ll be directly and independently engaged in technical account management, ensuring FSI customers are successful and happy with MongoDB and viewing our developer data platform as the de facto standard for new projects.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

*MongoDB is an equal opportunities employer.*