About Us:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Technical Account Manager Position Summary
80% of breaches involve privileged credential misuse. Delinea, the leader in Cloud-Ready Privilege Access Management is ready to help minimize the potential attack surface. As such, we are seeking an experienced and self-driven Technical Account Manager to join our outstanding Customer Success team. If you are well versed in and have a passion for Privilege Access Management, Cyber Security, Infrastructure and Identity Security, and experience working with Enterprise customers in a technical trusted advisory role, you might have what it takes to become a Delinea Technical Account Manager. This individual will need to be detail oriented, proactive, and able to perform well under pressure. If you are motivated by challenges, have a passion for excellence, and are customer-centric then this could be the opportunity for you. Accountability, motivation, creativity, and tenacity are the key success attributes for this role.
What You’ll Do:
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Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings
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Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment.
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Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team
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Deliver remote services to new and existing customers including software configuration, onboarding, and training
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Engage with customers to quickly resolve high priority issues impacting their service delivery
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Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items.
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Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations.
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Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution.
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Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process
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Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment.
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Maintain an established level of performance with our customers measured via satisfaction surveys
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Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly.
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Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide.
What You’ll Bring:
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4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
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Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions
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Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus
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Experience leading large, transformational technology projects that cross typical enterprise silos
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Experience addressing significant technical challenges with minimal supervision or guidance.
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Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis.
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Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
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Demonstrated ability to quickly and proficiently understand and absorb new information.
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Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges.
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Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences.
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Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative.
Technical Competencies
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Microsoft Active Directory administration and design experience
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Microsoft Windows server administration and engineering experience
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Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon.
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Must have UNIX and/or Linux administration experience in large organizations.
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Experience with NIS, or LDAP administration is a plus.
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Previous experience working with cloud or as-a-service solutions
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Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management
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Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos
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Experience with other PAS solutions such as BeyondTrust, CyberArk, etc.
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Demonstrated capabilities with scripting languages such as perl and PowerShell
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Network Storage Device Administration experience is a plus
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Microsoft SQL Reporting Services experience is a plus
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Experience with Microsoft Clustering Services (MCS) is a plus
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Experience with RabbitMQ or message brokering is a plus
Delinea Culture & Benefits:
Why work at Delinea?
· We’re passionate problem-solvers doing our part to make the world a safer place.
· We invest in people who are smart, self-motivated, and collaborative.
· What we offer in return is meaningful work, a culture of innovation and great career progression!
At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
What We Do
Delinea is a leading provider of privileged access management (PAM) solutions that make security seamless for the modern, hybrid enterprise. Our solutions empower organizations to secure critical data, devices, code, and cloud infrastructure to help reduce risk, ensure compliance, and simplify security. Delinea removes complexity and defines the boundaries of access for thousands of customers worldwide, including over half of the Fortune 100. Our customers range from small businesses to the world's largest financial institutions, intelligence agencies, and critical infrastructure companies.
As organizations continue their digital transformations and move to the cloud, they are faced with increasingly complex privileged access requirements for the expanded threatscape. But the opposite of complex isn’t simple – it’s seamless. At Delinea, we believe every user should be treated like a privileged user and wants seamless, secure access, even as administrators want privileged access controls without excess complexity. Our solutions put privileged access at the center of cybersecurity by defining the boundaries of access.
With Delinea, privileged access is more accessible.
Get to know our industry-leading privileged access management solutions:
- Delinea Secret Server: Secure privileges for service, application, root, and administrator accounts across your enterprise with our enterprise-grade PAM solution. Available both on-premise or in the cloud. https://delinea.com/products/secret-server/
- Delinea Cloud Suite: A unified PAM platform for managing privileged access in multi-cloud infrastructure to seamlessly secure access and protect against identity-based cyberattacks. https://delinea.com/products/cloud-suite/
- Delinea Server Suite: Secure and comprehensive access control to on-premises infrastructure, centrally managed from Active Directory, minimizing risk across all Linux, UNIX, and Windows systems. https://delinea.com/products/server-suite
