Technical Account Manager

Posted 14 Days Ago
Be an Early Applicant
Florida
5-7 Years Experience
Information Technology • Security • Cybersecurity
The Role
The Technical Account Manager is responsible for managing the post-sales process, providing product and technical support, identifying new business opportunities, and conveying customer requirements to internal teams. This role involves delivering sales presentations and ensuring customer satisfaction at all levels of the organization.
Summary Generated by Built In

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with direct and channel customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. 

Responsibilities 

  • Provide product and technical support for assigned accounts 

  • Identify and develop potential new business opportunities 

  • Convey customer requirements to Product Management, Marketing and Engineering teams 

  • Provide functional and technical support to customers 

  • Respond to customer questions on technical and business related issues 

  • Deliver high-level and detailed sales presentations 

  • Responsible for attending conferences, seminars, etc 

Qualifications 

  • Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Policy Compliance , Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions 

  • Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc 

  • Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports 

  • Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff 

  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches 

  • 5-7 years relevant experience 

  • Bachelors degree or equivalent experience 

  • Excellent written and oral communication skills 

  • Able to travel throughout sales territory 

  • 'Big 4' or similar consulting experience a plus 

 

Qualys is an Equal Opportunity Employer, please see our EEO policy.

The Company
2,736 Employees
On-site Workplace
Year Founded: 1999

What We Do

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com

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