Responsibilities:
- Serve as the trusted advisor and technical point of contact for assigned customers.
- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.
- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.
- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.
- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.
- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Previous experience in technical account management, customer success, or consulting roles.
- Strong understanding of database and distributed system-related products and technologies.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to manage complex technical projects and prioritize competing demands effectively.
- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.
- Experience working with enterprise customers and managing stakeholder relationships is a plus.
Top Skills
What We Do
PingCAP is a leading enterprise for distributed database, provides open source distributed database products, solutions and consulting, technical support and training certification services. It is committed to providing stable, efficient, safe, reliable, open and compatible new data service platform for global industry users, liberating enterprise productivity and accelerating digital transformation & upgrading.PingCAP's flagship project, TiDB, is an open-source, distributed Hybrid Transactional/Analytical Processing (HTAP) database that features horizontal scalability, strong consistency, and high availability with MySQL compatibility. It is trusted by global innovation leaders for mission-critical applications, such as Databricks, Dailymotion, Streak, Square, and Colopl.
PingCAP has donated two projects to CNCF: TiKV (TiDB’s storage engine) and Chaos Mesh (TiDB’s chaos testing tool). TiKV is a cloud-native distributed Key-Value store and now a CNCF graduated project. Chaos Mesh is a powerful chaos engineering platform for Kubernetes and now a CNCF sandbox project.
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