Derry, New Hampshire - Hybrid

Overview:

AutoStore is the pioneer of cube-engineered storage systems and is constantly evolving as a company.

We are changing the way goods and services are stored across the globe and are pushing borders to increase efficiency, safety, and develop new products for our customers. We are experiencing rapid and strong growth, and are currently looking for a Technical Account Manager (TAM) who will play a leading role in the AutoStore North American Service and Support Team.

The TAM will manage and coordinate the activities and operations of the Autostore equipment and other end user locations while also supporting Service and Support activities in North America.

Key Responsibilities and Accountabilities

• Provide onsite support at our customer's facilities
• Be an expert on AutoStore equipment supporting the B1 robots and operating the system with a focus on minimizing downtime
• Participate in weekly meetings with partners, management, teams out of the NA office and EU offices
• Handle Salesforce cases and tickets in Jira, troubleshooting and resolving problems
• Participate in 24/7 rotational support
• Be an instructor to partners
• Write knowledge base articles
• Have knowledge about all AutoStore modules
• Follow all internal procedures and processes

Qualifications:

• Bachelor's Degree (BA/BS) or equivalent, or four-plus years of related experience and/or training, or equivalent combination of education and experience.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical.
• Working knowledge of data collection, data analysis, evaluation, and scientific.
• Acute attention to detail.
• Demonstrated ability to plan and organize projects.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Proficient with Powerpoint, Excel, Word, Salesforce.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions

Key Competencies:

• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Other requirements

Travel up to 25-50% to office in New Hampshire, Europe, or other sites in NA as required to support customers or receive training

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