Fortinet

Technical Account Manager

Posted 2 Days Ago

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Utrecht, NLD

In-Office

Senior level

Security • Software • Cybersecurity

The Role

Serve as the primary technical advisor for strategic enterprise customers. Responsibilities include understanding customer needs, providing proactive recommendations, troubleshooting Fortinet security products, reproducing environments in laboratory equipment, managing incidents through resolution, communicating with customers, producing service reports, and coordinating software or hardware issues with R&D. The role requires strong networking and security expertise, customer management experience, and fluency in English and business Dutch.

Summary Generated by Built In

Office based in Utrecht, The Netherlands -4 days a week

Dutch/English speaker required

Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.

As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.

Key Responsibilities:

Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
Take initiatives and ownership of customer incidents to drive for timely resolutions
Manage customer communications and expectations until the closure of each case
Participate in customer conference calls or face to face customer meetings
Produce service reports to summarize service activity and performance for key stakeholders
Report Software/Hardware related issues to R&D department and assure follow-up

Skills and Attributes Requirements:

Good understanding of data networking protocols, specifically TCP/IP, routing and switching
Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
Strong troubleshooting and problem solving skills
Face to face and remote customer management experience
Previous experience in a technical support position with telco or large enterprise space.
Strong interpersonal and communication skills
Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

Minimum of 6 years of experience in a technical support/post-sales role
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience

Fortinet certification FCP, FCSS, FCX a distinct advantage

Fluency in English essential + business Dutch

#LI-NC1

Skills Required

Minimum 6 years of experience in a technical support or post-sales role
Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience
Good understanding of TCP/IP, routing, and switching
Hands-on experience with security products and technologies, including firewalls, IDS/IPS, DDoS, VPN, or web application firewalls
Strong troubleshooting and problem-solving skills
Face-to-face and remote customer management experience
Technical support experience in telecommunications or large enterprise environments
Strong interpersonal and communication skills
Fluency in English and business Dutch
Previous experience with Fortinet products
Fortinet FCP, FCSS, or FCX certification

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Equity Value & Accessibility — Equity awards for eligible roles vest quarterly over four years, with 70% vesting in the first two years and no one-year cliff. This front-loaded structure can provide meaningful near-term value and may be complemented by recognition or refresh stock awards.
Retirement Support — Global retirement and savings programs are offered, with plan details varying by region. This indicates structured support for long-term financial wellbeing across countries.
Wellbeing & Lifestyle Benefits — The package includes health and welfare coverage, paid time off, and wellness programs as part of a broader Total Rewards approach. Coverage is positioned to support health, financial wellbeing, and major life events.