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Posting Type
Remote
Job Overview
About RelativityLegal technology is having its moment, and Relativity is at the centre of it.
We are a leading legal data intelligence company. Our extensible, AI cloud platform, RelativityOne, is trusted by the world’s largest law firms, corporations, and government agencies to turn complex data into actionable insights for litigation, investigations, regulatory inquiries, arbitration, and other high-stakes legal matters.
In Asia, the momentum speaks for itself: RelativityOne adoption jumped 46% year-over-year, a sign that organisations have moved beyond experimentation and are now applying AI in production environments to modernise how legal work gets done at scale.
To meet this moment, we’re expanding our Singapore team and on-the-ground presence. This is an opportunity to be part of an exciting growth story. We are looking for mid-level professionals across sales, technical solutions, customer success, and marketing to support our continued expansion. You’ll have the backing of an established industry leader and the opportunity to help grow our customer base across Asia.
If you’re ready to help write the next chapter of legal AI in Asia, we’d love to hear from you.
Job Description and Requirements
Key Responsibilities
- Develop a strong understanding of customer projects and proactively minimize service impact
- Guide resolution of critical customer incidents
- Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices
- Maintain accountability for service quality and anticipate future demand for capacity planning
- Lead internal service review meetings focused on performance, quality, and continuous improvement
- Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues
- Provide best practices and technical guidance to customers on effective platform usage
- Participate in on-call rotations or flexible support schedules as needed
Minimum Qualifications
- 5+ years of experience in a technical role supporting customers directly
- Proven ability to manage technical relationships and resolve complex issues
- Strong problem-solving and cross-functional collaboration skills
Preferred Qualifications
- 5+ years of hands-on technical experience working with Relativity in a customer-facing role
- Strong written and verbal communication skills
- Experience working in SaaS, IaaS, or hybrid environments
- RCA (Relativity Certified Administrator) certification required
Additional Information
Travel requirement: Ability to travel
Suggested Skills:
Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)Skills Required
- 5+ years of experience in a technical role supporting customers directly
- Ability to manage technical relationships and resolve complex issues
- Strong problem-solving and cross-functional collaboration skills
- 5+ years of hands-on technical experience working with Relativity in a customer-facing role
- Strong written and verbal communication skills
- Experience working in SaaS, IaaS, or hybrid environments
- Relativity Certified Administrator (RCA) certification
- Ability to travel
Relativity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Relativity and has not been reviewed or approved by Relativity.
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Leave & Time Off Breadth — Time off options include discretionary time off and two company‑wide breaks each year, providing additional recharge time.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, telehealth access, and wellness resources such as a Headspace subscription.
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Parental & Family Support — North America offers up to 12 weeks of fully paid parental leave, with comparable regional programs in EMEA and APAC.
Relativity Insights
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it. Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
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