The Role
Manage key client accounts for an IT services company, serving as the primary contact for business and technical needs. Build relationships, drive retention and satisfaction, identify farming, upselling, and cross-selling opportunities, support proposals and negotiations, coordinate with technical and delivery teams, resolve escalations, monitor account health, and develop growth strategies. Travel to client locations as needed.
Summary Generated by Built In
About Kadel Labs
Kadel Labs is a deep-tech IT services company dedicated to transforming businesses through cutting-edge technology solutions. Our expertise spans Data Analytics, Data Engineering & Visualization, Cloud Services, DevOps, InfoSecOps, InfraOps, Software Development & Modernization, and Generative AI-driven business applications.
As a trusted partner of Databricks, Microsoft Azure, AWS, WebMethods, and Bitrix24 CRM, we help businesses build innovative, reliable, and scalable technology solutions.
Job Description: Technical Account Manager
Experience: 8+ Years
Locations: Udaipur & Bangalore
About the Role
We are looking for an experienced Technical Account Manager with a strong understanding of technology and proven experience in client relationship and account management within IT services or professional services companies.
The ideal candidate will be responsible for managing key client accounts, building long-term relationships, understanding client business and technical requirements, and identifying opportunities to expand existing engagements through farming, upselling, and cross-selling. The role requires someone who can confidently engage with clients and internal technical teams, understand how IT services organizations operate, and ensure a balance between client satisfaction, service delivery, and business growth.
Key Responsibilities
1.Manage and strengthen relationships with key clients, acting as a trusted point of contact for their business and technical requirements.
2.Understand client business objectives, technology needs, and ongoing engagements to identify opportunities for account growth through farming, upselling, and cross-selling.
3.Work closely with technical, engineering, project management, and delivery teams to align client expectations with proposed solutions and service capabilities.
4.Drive client engagement through regular meetings, business reviews, and proactive communication to ensure satisfaction, retention, and long-term partnerships.
5.Identify new opportunities within existing accounts, contribute to account growth strategies, and support proposals, solution discussions, and commercial negotiations.
6.Monitor account health, address client concerns, manage escalations, and coordinate with internal teams to ensure timely resolution and successful delivery.
7.Develop a strong understanding of the company's technology services and offerings to effectively communicate value propositions and recommend relevant solutions to clients.
8.Collaborate with leadership and delivery teams to track account performance, identify business risks, and plan future engagement and growth opportunities.
9.Maintain strong stakeholder relationships across client organizations, from technical teams to senior management and business decision-makers.
10.Travel to client locations as required for business meetings, relationship building, account reviews, and client engagement activities.
Requirements
Requirements
1.Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
2.8+ years of experience in Technical Account Management, Key Account Management, Client Relationship Management, or Engagement Management.
3.Prior experience working with an IT services or professional services company is essential, with a clear understanding of service delivery models and how technology engagements operate.
4.Strong technical understanding of software development, IT solutions, and technology services, with the ability to engage in meaningful discussions with technical teams and clients.
5.Excellent verbal and written communication skills, with the ability to manage client conversations, presentations, negotiations, and senior-level stakeholder interactions.
6.Proven experience in client relationship management, account farming, upselling, and cross-selling to drive account expansion and revenue growth.
7.Strong business acumen with the ability to understand client needs, identify opportunities, and align technology services with business objectives.
8.Excellent relationship-building, problem-solving, negotiation, and stakeholder management skills.
9.Willingness to travel to client locations as required.
Benefits
Visit us:
· https://kadellabs.com/
· https://in.linkedin.com/company/kadel-labs
· https://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm
Skills Required
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field
- 8+ years of experience in Technical Account Management, Key Account Management, Client Relationship Management, or Engagement Management
- Prior experience working with an IT services or professional services company
- Strong technical understanding of software development, IT solutions, and technology services
- Excellent verbal and written communication skills
- Experience with client relationship management, account farming, upselling, and cross-selling
- Strong business acumen and ability to align technology services with business objectives
- Relationship-building, problem-solving, negotiation, and stakeholder management skills
- Willingness to travel to client locations as required
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The Company
What We Do
Kadel Labs is a deep-tech IT services and product-engineering company that helps organizations modernize systems, use data effectively, adopt AI, and build scalable digital products across multiple industries. Its offerings include data engineering and analytics, cloud engineering, software development and modernization, Gen AI services, and SaaS platforms. The company also operates as a startup studio supporting early-stage founders and technology ventures.
