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Technical account manager — Qualys
Overview:
The TAM role at Qualys is a highly technical solution architect responsible for engaging with large and strategic enterprise customers. You act as the technical counterpart to the Account Director, deeply understand customer environments, provide expert guidance on the Qualys platform, and help drive renewals, identify upsell and long-term value with the customer.
Key Responsibilities
Customer Engagement & Technical Leadership
- Serve as the primary technical and solution architect for major enterprise accounts.
- Build trusted relationships with senior technical stakeholders and security leadership.
- Understand customers’ technical environments, security architecture, and risk posture.
- Communicate complex technical concepts clearly — from engineers to C-level executives.
Platform Expertise & Solution Architecture
- Maintain expert-level knowledge of Qualys products and capabilities.
- Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios.
- Help customers optimize adoption and usage of Qualys modules.
Renewal & Commercial Collaboration
- Own the renewal and upsell pipeline process for assigned major accounts.
- Work closely with the Account Director on strategy, expansion planning, and renewal execution.
- Identify technical value drivers that support upsell and retention opportunities.
- Carry out technical Proof-of-Concept process as needed
- Manage opportunity pipeline activity through the Company’s CRM
- Delivery of high-level and detailed sales presentations
- Respond to functional and technical elements of RFIs/RFPs
Cross-Functional Influence
- Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams.
- Participate in roadmap discussions, quarterly business reviews, and executive briefings.
Industry & Market Engagement
- Stay current on cybersecurity trends and enterprise IT/security architectures.
- Represent Qualys at customer meetings, industry events, and conferences.
Requirements
- Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS.
- Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc.
- Strong understanding of enterprise IT and cloud/hybrid environments.
- Excellent communication skills with both technical teams and executives.
- Ability to manage multiple strategic accounts.
- Proactive and comfortable working in a matrixed organization.
Role Focus
In this TAM position, you're essentially the technical advisor and architect ensuring customers achieve business value from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals.
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Skills Required
- Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS
- Deep technical knowledge of vulnerability management, compliance, cloud security, or related security domains
- Strong understanding of enterprise IT and cloud or hybrid environments
- Excellent communication skills with technical teams and executives
- Ability to manage multiple strategic accounts
- Proactive approach and comfort working in a matrixed organization
Qualys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qualys and has not been reviewed or approved by Qualys.
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Affordable Benefits — Benefits costs are widely viewed as low for employees and dependents, with healthcare often described as almost fully paid for. Feedback suggests this affordability helps offset perceptions of lower base pay in some roles.
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Healthcare Strength — Healthcare offerings are broad, including multiple medical plan options, dental and vision coverage, mental health support, and disability insurance. Benefits are described as “pretty amazing” or “great,” reinforcing perceived quality and coverage depth.
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Equity Value & Accessibility — Equity participation is accessible through company stock plans and an employee stock purchase plan. Compensation packages commonly include equity alongside salary and bonus, which some consider a meaningful part of total rewards.
Qualys Insights
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
