As our Technical Account Manager, you will manage the technical and quality relationship with key retail customers in the United Kingdom. You will ensure that our berries consistently meet retailer specifications, legal requirements and our own high-quality standards.
You will act as the technical link between our retail customers, growers, packhouses and internal teams. Your focus will be on delivering excellent product quality, maintaining food safety and compliance, resolving technical challenges and identifying opportunities for continuous improvement. Responsibilities
In this varied and customer-focused position, you will:
- Act as the main technical point of contact for assigned UK retail customers.
- Build strong relationships with retailer technical teams and create alignment around quality, compliance and innovation.
- Lead the technical preparation and follow-up of retailer audits, customer visits and seasonal reviews.
- Interpret customer technical policies and help implement these requirements throughout the supply chain.
- Monitor product quality and performance data, identify trends and coordinate corrective and preventive actions.
- Manage product complaints, rejections and non-conformances, ensuring thorough investigations and timely resolutions.
- Work closely with UK and international growers to ensure compliance with legal, retailer and certification requirements.
- Visit growers, suppliers and packhouses to review quality, food safety and compliance practices.
- Provide technical support and guidance to growers, including preparation for customer and retailer audits.
- Support new product development and varietal development based on customer needs and consumer trends.
- Contribute to sustainability initiatives relating to packaging, pesticide reduction and carbon footprint.
- Maintain accurate specifications, certificates, audit documentation and other technical records.
- Prepare and present technical reports, performance updates and improvement plans.
You communicate clearly and confidently with customers, growers and colleagues. You are comfortable addressing technical challenges, coordinating different stakeholders and translating complex requirements into practical actions.
You enjoy taking ownership, working independently and creating solutions that improve quality and customer satisfaction. At the same time, you understand that the best results come from close collaboration across Commercial, Technical, Agronomy and Operations teams.
What you bring
We are looking for someone who combines strong technical knowledge with excellent communication and relationship-building skills.
You ideally bring:
- A degree in Food Science, Agriculture, Horticulture or a related discipline, or equivalent relevant industry experience.
- Approximately 2 to 5 years of experience in a technical or quality assurance role within fresh produce.
- Experience working with soft fruit or berries would be a strong advantage.
- Proven experience managing technical relationships with UK retailers.
- Good knowledge of fresh produce quality, post-harvest handling and shelf-life challenges.
- Knowledge of food safety, compliance and audit standards such as HACCP, BRCGS and GLOBAL G.A.P.
- Familiarity with UK retailer technical standards and systems, such as Tesco TFMS, M&S Select Farm or Morrisons OPs.
- Strong aroactive approach.
- The ability to balance product quality, customer service and commercial priorities.
- Confidence using Excel, PowerPoint, retailer portals and technical specification systems.
- A full UK driving licence and flexibility to travel throughout the United Kingdom, with occasional international travel.
What we offer
A varied and highly visible technical position within an international fresh produce business. You will work closely with major UK retailers, growers and experienced colleagues across different functions and countries.
The role offers a hybrid working environment, combining home and head office working
Skills Required
- Degree in Food Science, Agriculture, Horticulture, or a related discipline, or equivalent relevant industry experience
- Approximately 2 to 5 years of experience in a technical or quality assurance role within fresh produce
- Experience managing technical relationships with UK retailers
- Knowledge of fresh produce quality, post-harvest handling, and shelf-life challenges
- Knowledge of food safety, compliance, and audit standards including HACCP, BRCGS, and GLOBALG.A.P.
- Familiarity with UK retailer technical standards and systems, including Tesco TFMS, M&S Select Farm, or Morrisons OPs
- Strong communication, relationship-building, stakeholder coordination, and customer service skills
- Ability to balance product quality, customer service, and commercial priorities
- Confidence using Excel, PowerPoint, retailer portals, and technical specification systems
- Full UK driving licence and flexibility to travel throughout the United Kingdom
- Experience working with soft fruit or berries
- Strong proactive approach
Driscoll'S Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Driscoll'S and has not been reviewed or approved by Driscoll'S.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision, alongside wellness resources and an Employee Assistance Program. Company materials emphasize easy access and breadth as part of a formal Total Rewards program.
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Retirement Support — A 401(k) with employer match and participation in profit sharing are offered to support long‑term savings. These components complement base pay as part of the overall package.
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Leave & Time Off Breadth — Paid vacation, sick time, and personal/family care leave are provided, with parental leave and volunteer time off also referenced. The mix indicates a well‑rounded time‑off framework.
Driscoll'S Insights
What We Do
Driscoll’s is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll’s is passionate about growing great tasting berries. Driscoll’s exclusive patented berry varieties are developed through years of research using only natural breeding methods – that means no GMOs. A dedicated team of agronomists, breeders, sensory analysts, plant pathologists and entomologists help grow baby seedlings that are then grown on family farms. Our independent berry growers then work with Mother Nature, using experience and know-how to get the very best out of each strawberry, blueberry, blackberry and raspberry plant. Driscoll’s is serious about yummy berries! Driscoll’s is the trusted brand for Only the Finest Berries ™.
