Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
OverviewJoin us on an exciting journey as a Technical Account Manager, where you will be a driving force behind our mid to upper market customers; success stories. As a pivotal link between our innovative software and our valued customers, you will deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.
Who you are:- 6+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer or similar role with a SaaS based product/services company.
- 3–4 years of experience in end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365)
- Proven experience working with SSO solutions, and hands-on expertise in technical areas such as API integrations and email deliverability.
- Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
- Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
- Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
- Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.
- Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
- Serve as the primary technical liaison between our company and our mid to upper market customers, understanding their unique business needs and technical environments.
- Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
- Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
- Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
- Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
- Deftly manage customer expectations and deliverables through effective communication and stakeholder management.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page.
Linkedin Posting Section#LI-SN1Skills Required
- 6+ years of experience in a client-facing technical role, such as Technical Account Manager or Solutions Engineer, with a SaaS product or services company
- 3-4 years of experience in end-to-end CRM implementations or integrations
- Experience with Salesforce or Microsoft Dynamics 365
- Experience working with SSO solutions
- Hands-on expertise with API integrations and email deliverability
- Strong understanding of software development processes and methodologies
- Strong communication and interpersonal skills
- Problem-solving and critical thinking skills
- Ability to manage multiple projects and clients concurrently
What We Do
Here at Seismic, we ignite growth for our company, industry, and people. We’re enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values. We are the global leader in enablement with employees and offices around the world.. We know it’s easy to find sales clouds and marketing clouds, but enablement clouds? You don’t see those every day — or ever. That’s why we’ve introduced the first-ever Seismic Enablement Cloud. And it won’t end there, we #NeverStopGrowing.
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