The Role
Serve as the primary technical contact for enterprise customers, onboarding them to Varonis platforms and driving data security outcomes. Lead data discovery, remediation, governance, AI risk assessments, health checks, training, and quarterly business reviews. Resolve technical issues, coordinate escalations, support renewals, identify expansion opportunities, and advocate for customer needs internally. Engage stakeholders across cloud, security, privacy, AI/ML, infrastructure, and executive teams.
Summary Generated by Built In
Job Description
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
- Onboard Customers to Varonis platforms and deliver on-going value and support
- Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
- Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
- Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
- Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
- Alongside Sales, identify and champion upsell opportunities
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and augment our support and engineering teams
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate
- Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
- Bachelor’s Degree or equivalent experience
- 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
- Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
- Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
- Understanding of data classification, governance, and DSPM concepts
- Familiarity with AI/LLM data risks and governance considerations (preferred)
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent communication skills with the ability to engage technical and executive audiences
- Proven problem-solving abilities
- Commitment to customer success
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
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Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
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Skills Required
- Bachelor's degree or equivalent experience
- 4+ years of experience in a customer-facing role at a cloud security, cybersecurity, or data security and privacy company
- Experience with enterprise SaaS, IaaS, and PaaS environments, including AWS, Azure, GCP, Salesforce, or Microsoft 365
- Knowledge of enterprise IT, cloud, identity and access models, and security technologies
- Understanding of data classification, data governance, and DSPM concepts
- Familiarity with AI/LLM data risks and governance considerations
- Outstanding customer service and relationship-building skills
- Excellent written, oral, and interpersonal communication skills
- Ability to engage technical and executive audiences
- Proven problem-solving abilities
- Commitment to customer success
- Ability to work effectively in a team-oriented environment
- Sales orientation
- Ability to work creatively and analytically in problem-solving environments
Varonis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varonis and has not been reviewed or approved by Varonis.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, and vision options that start immediately in some locations. The package is frequently characterized as a strong part of the overall rewards offering alongside other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with company matching (or a pension plan by region), which strengthens the long-term value of the package. Participation is complemented by additional ownership programs that increase total-rewards attractiveness.
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Equity Value & Accessibility — Equity-related rewards such as stock options and an employee stock purchase plan (ESPP) are a notable part of the total compensation mix. These elements are often cited as helping offset middling perceptions of base pay, especially where equity participation is accessible.
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The Company
What We Do
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data on premises and in the cloud: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity, perimeter telemetry, and user behavior; prevents and limits disaster by discovering, classifying and locking down sensitive, regulated and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including data protection, threat detection and response, and compliance. Varonis started operations in 2005 and, as of December 31, 2018, had approximately 6,600 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.
