Summary of Role
V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally.
We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others.
At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.
We are looking for a Technical Account Manager who will manage a team to support customers in Thailand. The successful candidate will drive technical activities proactively, as well as be the customer's technical go-to person for any technical related questions.
Duties and Responsibilities
- Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
- Work closely with legal and finance teams to create the new contracts and renewal of the existing customer contracts.
- Provide technical support for customers to support pre-sales and post-sales processes
- Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
- Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer
- Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process through an assigned Service Delivery Manager
- Ensure deliveries/patches delivered on time with good quality
- Analyse customer needs and suggest upgrades or additional features to meet their requirements and demands
- Ensure Service Delivery Manager facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
- Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline
- Work closely with V-Key’s product team to communicate product new releases to customer
- Prepare and submit periodical report for all Incidents with the defect details with the status to customer
- Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
Requirements
- Bachelor’s Degree or Diploma in Computer Science or related field
- Minimum of 5 years of relevant experience as a Technical Account Manager or Project Manager roles
- Minimum of 2 years of experience managing a team
- Experience in managing external customers, preferably in the banking/ financial sector
- Solid technical background with understanding of mobile/ web application technologies in software development is preferred
- Knowledge in server side architecture, application servers and related databases is a plus
- Strong interpersonal and communication skills: spoken and written English and Thai is preferred to better support the I Thailand market
- Ability to work in a dynamic, fast moving and growing environment
- Ability to learn and adopt new knowledge on cyber security domain
- Ability to balance the internal teams and customers on setting the right delivery schedules Critical thinker and problem-solving skills
- Team player with great interpersonal and communication skills
Skills Required
- Bachelor's degree or diploma in Computer Science or a related field
- At least 5 years of relevant experience as a Technical Account Manager or Project Manager
- At least 2 years of experience managing a team
- Experience managing external customers, preferably in the banking or financial sector
- Solid technical background and understanding of mobile and web application technologies in software development
- Knowledge of server-side architecture, application servers, and related databases
- Strong spoken and written English and Thai communication skills
- Ability to work in a dynamic, fast-moving, and growing environment
- Ability to learn and adopt knowledge in cybersecurity
- Ability to balance internal teams and customers when setting delivery schedules
- Critical thinking and problem-solving skills
- Strong teamwork, interpersonal, and communication skills
What We Do
V-Key is a global leader in software based digital security, and is the inventor of V-OS, the world's first virtual secure element. FIPS 140-2 Validated and accredited by IMDA, V-Key's Security, Authorization, and Verification solutions are used widely across banking and government mobile and digital platforms across the region. ★ The World's First Deployed by top banks, mobile payment providers, and governments globally, V-OS is the world’s first virtual secure element. With V-OS as a strong security base, V-Key is able to provide a complete mobile application security for any mobile application. Our solutions allow businesses to roll out cloud-based payments, trusted authentication for mobile banking, and other secured mobile applications for user data protection without the need to use any form of hardware secure elements. After all, software security is the new hardware. ★ Certified Cryptography Using a FIPS 140-2 certified module for cryptographic assurance, our solutions have been accredited and accepted by multiple government agencies and regulatory bodies globally. The hardened V-OS virtual machine has been proven in multiple penetration tests to be able to withstand many classes of hacking attacks that are rarely protected against – challenging security standards previously held by hardware tokens. This allows our customers to easily comply with stringent regulatory requirements and other security requirements of cloud-based payments and mobile transactions. ★ Patented Protections V-OS has been architected and developed like a hardware encryptor in order to provide military-grade protection for your mobile app. Traditional tamper-protection relies on techniques such as code obfuscation, whitebox cryptography, and anti-tampering / anti-debugging mechanisms. V-Key tightly integrates these best-of-breed techniques into the V-OS virtual machine in a groundbreaking manner in order to create a reinforcing system of protection. (tag: vkey, mobile app protection, digital identity, 2fa, mfa)
