About SewerAI Corporation
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.
Technical Account Manager(Reports to: Sr. Director of Customer Enablement)
The Technical Account Manager (TAM) is a trusted partner to SewerAI customers, helping them maximize value from PIONEER, AutoCode, and related services. This role blends customer advocacy, operational support, and technical guidance. The TAM resolves day-to-day operational questions, triages lower-level technical issues, and ensures customers are successful in adopting SewerAI’s platforms.
In addition, the TAM collaborates with the Professional Services (ProServe) team on scoped projects at the direction of leadership and represents SewerAI at industry trade shows and customer-facing events. This role sits within the Customer Enablement team and directly impacts customer adoption, satisfaction, and retention.
Serve as the primary operational and technical contact for customer inquiries.
Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed.
Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management.
Maintain high standards of responsiveness, professionalism, and customer experience.
Respond to operational and general technical support requests via Pylon ticketing system.
Provide workflow and best-practice guidance to improve daily platform usage.
Partner with Account Managers and Account Executives to ensure customer technical needs are addressed.
Support customer onboarding and training initiatives where needed.
Travel on-site to train CCTV inspection crews on installing, configuring, and operating SewerAI software on truck-based hardware.
Train city/utility staff and back-office personnel on PIONEER workflows relevant to their day-to-day job.
Troubleshoot on-site connectivity and hardware/software integration issues in the field.
Adjust communication style and technical depth to the audience: field crews, city engineering staff, and back-office personnel each require different framing of the same underlying work.
Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction.
Contribute to building repeatable processes and resources that improve ProServe delivery.
Provide operational and technical expertise during scoped engagements.
Represent SewerAI at industry trade shows and events.
Support demos, booth operations, and customer/prospect engagement.
Capture event feedback and assist with lead and customer follow-up.
Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey.
Share customer feedback and insights to help improve product, training, and processes.
Required
Background in the sewer/wastewater inspection industry.
Strong background with NASSCO (standards, certifications, or working knowledge of NASSCO-based inspection data).
Experience with data workflows tied to CCTV sewer inspection work.
Strong understanding of GIS.
Preferred
Experience troubleshooting and configuring CCTV sewer inspection hardware.
Compensation & Benefits
Base Salary: $90,000- $100,000
Up to $120,000 OTE
Benefits include:
Medical, Dental, Vision, Basic Life, 401(k), and more
Unlimited PTO
Tools and resources to support success
Competitive compensation with high-growth potential
Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities.
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SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.
Skills Required
- Serve as primary operational and technical contact for customer inquiries
- Triage and resolve lower-level technical issues and escalate to Support or Engineering when needed
- Document customer interactions and resolutions in Pylon ticketing system
- Familiarity with SewerAI platforms PIONEER and AutoCode and ability to provide workflow guidance
- Support customer onboarding, training, and ProServe engagements as directed
- Represent company at trade shows and customer-facing events, including demos and follow-up
- Collaborate cross-functionally with Sales, Account Management, Support, and Engineering
What We Do
SewerAI is transforming the way utilities maintain & rehab their underground infrastructure. Through the use of Artificial Intelligence, SewerAI's AutoCode™ tools automatically detect conditions in pipeline inspection data from CCTV crawler, digital side scanners, drones, GoPros, & jetter cameras. SewerAI’s web-based platform, Pioneer™ enables contractors, utilities, & engineers to upload data, review condition reports, send & receive submittals, & collaborate on capital planning like never before. Based in Walnut Creek, CA, SewerAI was founded in Q1 of 2019 & is a funded early stage startup. It’s staff & advisors posses a combined total of over 150+ years performing condition assessments in sewer collection systems, and with tens of millions of linear feet of sewer data under management. SewerAI is committed the solutions it creates are relevant, useful, & integrate seamlessly with existing hardware, software, & industry standards for condition assessment deliverables.
