The Role
The Technical Account Manager guides customers in adopting WhereScape solutions, ensuring successful implementation and addressing complex issues. This role emphasizes effective communication, technical expertise, and collaboration across teams to enhance customer experience.
Summary Generated by Built In
WhereScape helps organizations design, build, and deploy data infrastructure faster through automation. Hundreds of enterprises across the world rely on WhereScape to accelerate delivery and unlock strategic value from their data. As we scale for the next phase of growth, we’re expanding our team with passionate, hands-on data experts who thrive in fast-paced, customer-centric environments.
About the Role
The Technical Account Manager (TAM) is a critical member of the post-sales team and a key pillar of our customer retention engine. You will guide customers through successful adoption of WhereScape by owning the end-
to-end technical relationship, from installation and environment setup to advanced troubleshooting and custom field solutions.
This role combines deep data warehouse expertise with exceptional communication and relationship management. You will work cross-functionally with Product, Support, Sales, and Customer Success to ensure customers receive timely, high-quality solutions to technical challenges.
What You’ll Do
About the Role
The Technical Account Manager (TAM) is a critical member of the post-sales team and a key pillar of our customer retention engine. You will guide customers through successful adoption of WhereScape by owning the end-
to-end technical relationship, from installation and environment setup to advanced troubleshooting and custom field solutions.
This role combines deep data warehouse expertise with exceptional communication and relationship management. You will work cross-functionally with Product, Support, Sales, and Customer Success to ensure customers receive timely, high-quality solutions to technical challenges.
What You’ll Do
- Lead the installation, configuration, and deployment of WhereScape solutions across diverse environments, platforms, and customers.
- Provide hands-on data automation expertise, building custom field solutions as needed for unique customer environments.
- Act as a trusted technical advisor, ensuring customers adopt best practices and fully leverage WhereScape capabilities
- Partner with Support and Product to resolve complex, high-severity issues quickly and professionaly.
- Collaborate with Product to influence the roadmap based on real-world customer needs and feedback.
- Work closely with Customer Success and Sales to support expansion and renewal opportunities by demonstrating value and execution excellence.
- Develop technical documentation, enablement materials, and repeatable delivery frameworks to improve scalability and consistency across engagements
- 3–7+ years architecting, building, and maintaining data warehouses or large-scale data environments.
- Hands-on experience with modern data platform technologies and methodologies.
- Strong troubleshooting skills — ability to diagnose and solve complex data/environment issues under time pressure
- Excellent communication and relationship-building skills; comfortable presenting to both technical and business audiences.
- A customer-first mindset with a drive for continuous improvement and shared success.
- Experience with WhereScape’s suite of tools.
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By submitting your application, you acknowledge that Idera, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).
In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting [email protected]. Idera, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.
In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting [email protected]. Idera, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.
Top Skills
Data Automation
Data Warehouse Technologies
Wherescape
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The Company
What We Do
Idera, Inc. has always focused on the end-user, and helping software users make real-time technical decisions in business. Over the past 20 years, Idera, Inc. has delivered more tools and innovations to more people, and established itself as a trusted advisor by expanding the Idera, Inc. portfolio of brands. Idera, Inc. brands deliver the B2B software tools that technical users trust most. From database administration to application development to test management, our solutions help you do more for less so you can achieve your strategic goals.
