Technical Account Manager (TAM)

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing critical partnerships with Rapid7's most significant enterprise and federal accounts. This leader guides customers through complex deployments, drives deep product adoption, and acts as a strategic technical partner to maximize long-term security outcomes.
About the Team
The Technical Account Management team is committed to delivering a premier, white-glove experience. Through dedicated partnerships with highly skilled cybersecurity professionals, we build personalized, high-value experiences that customers trust, value, and recommend.
About the Role
As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to:

• Translate customer business and security objectives into technical solutions to drive successful outcomes.
• Act as the primary technical owner for assigned enterprise and federal accounts, guiding long-term planning and execution.
• Deliver proactive security guidance to shape customer programs beyond standard break-fix support.
• Meet regularly with key accounts to evaluate system health, highlight best practices, and preview upcoming releases.
• Advocate for the voice of the customer internally, driving alignment and requirements across cross-functional product groups.
• Orchestrate crisis and incident response by aligning Customer Success, Support, and Engineering teams during critical escalations.
• Develop and maintain deep technical knowledge of security technologies and Rapid7 product offerings.
• Mentor team members and cross-functional partners on product best practices and deployment strategies.

The skills and qualities you'll bring include:

• Bring 7 or more years of experience in a technical account management, professional services, solutions engineering, or technical support role.
• Apply 4 or more years of hands-on Linux experience, including supporting and troubleshooting Linux-based applications.
• Utilize 3 or more years of networking experience alongside solid troubleshooting skills.
• Communicate clearly to convey technical objectives, manage crisis escalations, and build trust with senior customer stakeholders.
• Build a global network and work across boundaries to coordinate customer support, customer success, and product engineering teams.
• Embrace difficult conversations with customers during security incidents, actively listening and checking for understanding to resolve escalations.
• Drive personal and team accountability for meeting customer-facing commitments and securing optimal technical outcomes.
• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.