Technical Account Manager (TAM)

Posted 20 Days Ago
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Hiring Remotely in UK
Remote
Mid level
Software • Analytics
The Role
Serve as a trusted advisor to customers, driving adoption and retention of Forward Networks' platform. Align technology with business goals, provide best-practice guidance, identify growth opportunities, and ensure high satisfaction through technical enablement and support.
Summary Generated by Built In

Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

Over the past few years, Forward Networks has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs.

Forward Networks is looking for an experienced Technical Account Manager (TAM).
A Technical Account Manager acts as a trusted advisor and partner to our customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention. The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers’ business goals. They provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform.


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The Company
HQ: Santa Clara, CA
70 Employees
Year Founded: 2013

What We Do

The future of network operations is network modeling. Forward Networks' flagship platform Forward Enterprise gives users a mathematically accurate network digital twin. Forward enables perfect network visibility, full path analysis, security policy verification, and change prediction, freeing up time and saving you money.

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