Technical Account Manager (TAM)

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

The mission for this role is, do everything possible to enable and optimize a partner’s success. The success of our partners directly contributes to Ibotta's success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

What you will be doing:

• TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success

• Technical and operational requirements gathering

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering

• Monitor, triage, and resolve partner-submitted issues, taking a hands-on approach to technical troubleshooting and incident management with a high degree of ownership

• Technical consulting about and hands-on execution of implementation, technical issues, and upgrades/improvements

• Planning and coordination of partner-facing Ibotta-specific technical operations and implementations

  • SLA monitoring & adherence

  • Cost and operational complexity minimization

  • Development and maintenance of IPN partner-specific runbooks & playbooks

  • Upgrades and new development

  • Technical roadmap planning & driving partner adoption of new features

  • Integration testing across staging and production environments 

• Coordination and communication of technical issues, incident response and resolution

• Preparation and delivery of technology-related elements for account reviews and discussions

• Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN

• Ensure overall technical progress and operational success for the partner on IPN

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere

What we are looking for:

• 8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal

• Bachelor’s degree required. Preferably in Computer Science, Engineering, Analytics or a related field

• Experience with system integration and APIs is highly preferred.

• Self-directed and capable of making an impact with varying levels of direction

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact

• Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion

• Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems

• Understanding of logging and monitoring systems such as DataDog, etc..

• Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership

About Ibotta ("I bought a...")

Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.

Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals. 

• Base compensation range: $135,000 - $156,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. 

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Applicants are accepted until the position is filled.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

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