Pigment

Technical Account Manager - San Francisco, New York or Toronto

Posted 9 Days Ago

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3 Locations

Hybrid

140K-160K Annually

Senior level

Software

The Role

As a Technical Account Manager, you'll guide strategic clients in using Pigment's platform, aligning with Customer Success to enhance their experience and assess their technical needs.

Summary Generated by Built In

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.

Additional Responsibilities:

Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
Run audits on our clients’ workspaces
Enrich and maintain our Success Plan offering to uphold industry standards of excellence
Collaborate with Product & R&D to identify areas of opportunity for product enhancements

Minimum Qualifications:

6 years of experience as a Solution Architect or a similar technical, client-facing role
Comfort and confidence in client-facing interactions, whether with client administrators or C-Suite executives-Strong EPM modeling experience

Preferred Qualifications:

Ability to quickly identify a technical challenge and communicate solutions to clients
Proven ability to lead multiple projects with internal & external stakeholders
Experience with finance processes or other use cases (such as supply chain, SPM, Workforce)
Experience in data analysis, data flows & connections (SQL, API)

What We Offer:

Competitive compensation package: $140,000 - $160,000 (NYC & SF)
Stock options to ensure you have a stake in Pigment's growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Trust and flexible working hours
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
High-end equipment (based on stock/availability) to do your work in the best conditions
Employer-sponsored 401(k), enabling you to prepare for retirement

How We Work:

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Top Skills

APIs

SQL

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The Company

HQ: Paris

187 Employees

Year Founded: 2019

What We Do

In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on.

To enable these changes, they have also had to rethink the way they work.
Breaking down silos isn’t a best practice anymore. It’s a given.

And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals.

As a result, planning is usually seen as a dreadful process.
But the truth is, planning drives strategy. It’s high time we serve it with the right tools.

Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth.
At Pigment we believe that:

✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds.

✅ Reporting should be accurate, quick, and insightful.

✅ Planning should be simple, smooth, and delightful.

✅ Less time should be spent on data crunching, more time on bringing insights to the business.

✅ Collaboration should be at the heart of any planning process, so your organization works as one.

Book your demo today ? https://www.gopigment.com/contact

We’re hiring! Check out our offers: https://jobs.lever.co/pigment