The Technical Account Manager (Pre-Sales)
at Rubiscape occupies a unique intersection of relationship management and
technical depth — owning the long-term technical health and expansion
trajectory of our most strategic enterprise accounts through the pre-sales and
early post-sales phases. You will combine the commercial instincts of an
Account Manager with the platform expertise of a Solutions Consultant, ensuring
that each account's Decision Intelligence journey expands from initial use case
to platform-wide adoption across RubiFlow, RubiSight, RubiStudio, and RubiAI.
You are the trusted technical advisor who turns a 90-day first production win
into a multi-year enterprise partnership.
· Serve as the primary technical
point of contact for a portfolio of 8–15 strategic enterprise accounts,
managing relationships with data engineering leads, CDOs, and IT
decision-makers through the pre-sales and onboarding phases.
· Drive platform expansion within
accounts by identifying new use cases, additional studio deployments, and
integration opportunities across Rubiscape's full product suite.
· Conduct regular technical
health reviews and executive business reviews (EBRs) that map platform adoption
metrics to the customer's evolving Decision Intelligence roadmap.
· Lead PoC scoping and delivery
for expansion opportunities within existing accounts — applying discovery,
solution design, and ROI modelling disciplines to land upsell and cross-sell
motions.
· Act as the internal advocate
for account-specific requirements, coordinating with Product, Engineering, and
Customer Success to resolve technical escalations and influence roadmap
prioritisation.
· Develop account-specific
platform adoption plans that demonstrate a clear path to 5x TCO reduction and
measurable business outcomes within 12–18 months of initial deployment.
· Produce technical account
plans, stakeholder maps, and expansion business cases that equip Account
Executives with the intelligence needed to grow ARR within the portfolio.
Requirements
· 4–6 years of experience in
technical account management, customer success engineering, or pre-sales
consulting within enterprise data, analytics, or SaaS platforms.
· Strong technical grounding in
data platform architecture — able to discuss ETL/ELT pipelines, BI governance,
MLOps workflows, and cloud deployment models credibly with engineering teams.
· Demonstrated success managing
and growing a portfolio of enterprise accounts with ARR exceeding INR 50L per
account, including upsell and renewal ownership.
· Experience conducting executive
business reviews and creating data-driven account health reports that influence
executive-level renewal and expansion decisions.
· Familiarity with at least one
major cloud data platform ecosystem (AWS, Azure, or GCP) and associated
enterprise data services (storage, compute, security, identity).
· Bachelor's degree in Computer
Science, Business Technology, Engineering, or a related field.
· Prior experience in a hybrid
pre-sales/post-sales or "land and expand" technical role at a data
platform, analytics SaaS, or AI infrastructure vendor.
· Knowledge of enterprise
customer success methodologies (Gainsight, ChurnZero) and their application to
technical account planning.
· Exposure to IoT, real-time
streaming, or edge analytics use cases relevant to manufacturing and utilities
customers using RubiThings.
· Experience working within
India's enterprise procurement cycles across BFSI, government, and large
conglomerates.
Skills Required
- 4–6 years of experience in technical account management, customer success engineering, or pre-sales consulting within enterprise data, analytics, or SaaS platforms.
- Strong understanding of data platform architecture, including ETL/ELT pipelines, BI governance, MLOps workflows, and cloud deployment models.
- Demonstrated success managing and growing enterprise accounts with ARR exceeding INR 50 lakh per account, including upsell and renewal ownership.
- Experience conducting executive business reviews and creating data-driven account health reports influencing renewal and expansion decisions.
- Familiarity with at least one major cloud data platform ecosystem: AWS, Azure, or GCP, including storage, compute, security, and identity services.
- Bachelor’s degree in Computer Science, Business Technology, Engineering, or a related field.
- Experience in hybrid pre-sales/post-sales or land-and-expand technical roles at a data platform, analytics SaaS, or AI infrastructure vendor.
- Knowledge of enterprise customer success methodologies such as Gainsight or ChurnZero.
- Exposure to IoT, real-time streaming, or edge analytics use cases for manufacturing and utilities customers.
- Experience with enterprise procurement cycles in India across BFSI, government, and large conglomerates.
What We Do
Rubiscape is a decision intelligence platform that unifies business intelligence, analytics, data science, and artificial intelligence in one place, helping organizations move from BI to AI. Its technology and product-development work spans AI-focused development, software engineering, product management, agile delivery, security operations, and DevOps, reflecting a software platform mission centered on enabling data-driven decisions across modern organizations.
